Jaramie Sereika
West Jordan,UT
Summary
Dedicated worker with 5+ years of experience with customer service, mentoring new hires, technical troubleshooting and exceeding all company goals. I thrive in an environment that allows for innovation where I can have a larger impact for customer and employee experiences. I have been known to be self led and selfless when there is a need to be met. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
10
10
years of professional experience
Work History
Project Coordinator
Sunrun Solar
06.2022 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Assisted sales reps and customers with communication as the account would proceed to install and activation.
- Managed 200+ accounts via salesforce pipeline to manage and push each project along.
Care Guide
Castlight Health Inc.
10.2020 - 06.2022
- Enhanced guest experience by providing informative and engaging guided tours throughout the website and app.
- Handled multiple accounts with patients to help with there medical needs.
- Trained and supported sales force while navagating customers via calls or chats.
- Utilized various instructional methods to accommodate different learning styles within the sales force.
- Received recognition as a top performer, consistently ranking among the highest achievers in the organization.
Banker connection representative
Wells Fargo
02.2020 - 09.2020
- Strong communication with other banks and bank representatives
- Negotiated multiple tasks, screens and tabs at one time
- Handled complicated issues while gathering information and explaining the issue to get resolved
- Complimented by hirer ups about being a leader and supervisor while still handling my work
- Provided context and moral support for team members and helped boost positivity
- Maintained multiple software programs and search options at one time.
- Developed and implemented strategies to reduce risk and increase profitability.
Customer Service Representative
Netflix
06.2017 - 12.2019
- Managed high volume inbound calls for technical troubleshooting, billing and general assistance
- Hand picked for corporate focus groups to cultivate feedback towards improvements for our global workforce
- Trained/mentored new hires on policies, procedures, and software operation
- Increased team moral as a member of the party planning committee
- Consistently exceeded sites KPI goals (RCR, AHT, Knowledge Base Usage, adherence & attendance).
Flood Technician
Utah Disaster Kleenup (UDK)
09.2015 - 09.2016
- Reliable and selfless in never missing a shift, and consistently picking up shifts for my peers
- Developed relationships and communicate with customers, site managers, developers, land owners, authorities, utility representatives, and residents
- Estimate costs associated with operations, including repairs or preventive maintenance
- Maintain operations records, such as work orders, site inspection forms, or other documentation.
Sales Associate
Walmart
09.2014 - 08.2015
- Cross trained in multiple departments for Walmart; backroom stocking, register and general store assistance
- Oversaw accurate inventory counts, merchandise, order placements, shipments and stocking
- Trained new hires on best practices within multiple departments, saw as an expert for policy and procedure
- Responsible for merchandise invoices
- Upheld high standards of cleanliness within the home and garden department & disposal of expired product
- Competence within hazardous materials training and role modeled safe practices.
Education
High School Diploma -
Syracuse High School
Syracuse, UT06.2012
Skills
- Troubleshooting
- Project Coordination
- Documentation Management
- Positive attitude
- Fast learner
- Hard worker
- Critical thinking
- Time Management
- Project Management
- Detail Oriented
Accomplishments
2x Five Star award winner for my continued professionalism and commitment to meeting the customer needs. Signed off by Brett Burns and Scott Tweedy.
Hit multiple achievements as well as promotions from tier 1 support specialist to Care guide.
Timeline
Project Coordinator
Sunrun Solar
06.2022 - Current
Care Guide
Castlight Health Inc.
10.2020 - 06.2022
Banker connection representative
Wells Fargo
02.2020 - 09.2020
Customer Service Representative
Netflix
06.2017 - 12.2019
Flood Technician
Utah Disaster Kleenup (UDK)
09.2015 - 09.2016
Sales Associate
Walmart
09.2014 - 08.2015
High School Diploma -
Syracuse High School