Jaramie Sereika
West Jordan,UT
Summary
Operations-driven professional with leadership experience in production environments and over five years of customer service within healthcare and banking industries. Proven ability to coordinate teams, manage high-tempo workflows, and ensure projects are completed efficiently and on schedule. Combines strong communication skills with a hands-on work ethic and manual labor background to support both field and operational success. Recognized for reliability, adaptability, and stepping into leadership roles to drive results.
Overview
2026
2026
years of professional experience
Work History
Production Technician
SUBJCT Production
10.2024 - Current
- Collaborated with team members to streamline workflows and improve productivity.
- Operated production machinery to ensure quality output and minimize downtime.
- Coordinated daily tasks, delegated responsibilities, and ensured smooth workflow across multiple departments.
- Monitored production processes for compliance with safety and quality standards.
- Led initiatives to optimize inventory management, reducing stock discrepancies significantly.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Led teams of 5+ crew members to complete production objectives efficiently while meeting strict deadlines.
- Maintained clear communication between crew, vendors, and leadership to prevent delays and resolve issues quickly.
Brokerage Support Specialist
Wells Fargo
West Valley City, UT
2025 - 06.2025
- Provide account-level support to brokerage clients, resolving complex issues related to trades, transfers, and compliance.
- Navigate multiple systems simultaneously to deliver timely and accurate solutions.
- Collaborate cross-functionally with internal departments and advisors to ensure seamless client experience.
- Recognized for quick problem resolution and attention to detail under regulatory constraints.
- Provided exceptional customer support by resolving inquiries and issues efficiently.
Solar Sales Manager – Customer Experience
Sunrun & Lumio
West Jordan, UT
06.2022 - 03.2025
- Managed a portfolio of 200+ customer accounts through the full solar installation lifecycle using Salesforce.
- Acted as a liaison between departments to streamline communication and project updates.
- Spearheaded team check-ins and cross-functional coordination to improve collaboration and on-time project delivery.
- Trained and supported sales reps in client communications, increasing customer satisfaction.
Tier 1 Support, Care Guide Specialist
Castlight Health
Sandy, UT
09.2020 - 06.2022
- Handled high-volume inbound calls, chats, and emails helping patients understand health benefits and services.
- Provided frontline technical troubleshooting and escalated unresolved issues efficiently.
- Delivered peer-to-peer coaching and floor support for team members.
- Earned top-performer recognition across multiple quarters.
Education
Stevens-Henager College
Logan, UT01.2013
Skills
- Brokerage & Financial Services, CIP, and Fraud
- Salesforce CRM
- Adaptability and Quick Learning
- Team Leadership & Crew Coordination
- Analytical Problem Solving
- Account & Client Management
- Customer Experience (CX)
- Project Coordination
- Deadline-Driven Workflow Management
- High Reliability & Professional Work Ethic
Timeline
Production Technician
SUBJCT Production
10.2024 - Current
Solar Sales Manager – Customer Experience
Sunrun & Lumio
06.2022 - 03.2025
Tier 1 Support, Care Guide Specialist
Castlight Health
09.2020 - 06.2022
Brokerage Support Specialist
Wells Fargo
2025 - 06.2025
Stevens-Henager College