Accomplished Technical Specialist with a proven track record at CMM Systems, where I spearheaded training programs enhancing team proficiency and customer satisfaction. Expert in technical support and telecommunications, I excel in security enhancements and hardware configuration. Renowned for resolving complex issues, my approach significantly boosts operational efficiency and project management capabilities.
Hi, I’m
JARDEL SILVA
San Mateo,CA
Summary
Overview
7
years of professional experience
Work History
CMM Systems
Technical Specialist
01.2018 - 01.2022
Job overview
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously,
- Trained users on desktops, laptops and mobile devices.
Jms Technology
Technical Specialist
01.2015 - 01.2018
Job overview
- Installed system updates to address vulnerabilities and reduce security issues.
- Organized system operating procedures to strengthen controls.
- Completed troubleshooting and diagnostics on company resources.
Education
Wheeler High SchoolMarietta, GA
GED
01.2005
University Overview
EGAP BRAZIL
High School Diploma
01.2002
University Overview
Skills
- Technical support knowledge
- Telecommunications
- Security understanding
- Internet of Things
- Hardware Configuration
- Skilled in [Hardware]
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Technical Specialist
CMM Systems
01.2018 - 01.2022
Technical Specialist
Jms Technology
01.2015 - 01.2018
Wheeler High School
GED
EGAP
High School Diploma