JARED ANTONIO PERRY
Clarksburg
Summary
Results-driven technical operations leader with over 5 years of experience managing store operations within the consumer electronics repair industry. Proven track record of improving customer satisfaction, optimizing workflows, and developing high-performing teams. Skilled in device diagnostics and repair, inventory management, customer service, and operational leadership. Committed to maintaining exceptional service standards, fostering a positive workplace culture, and ensuring compliance with company policies and industry regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations/Store Lead
uBreakiFix by Asurion
10.2021 - Current
- Lead daily store operations, including staff scheduling, workflow coordination, and performance management to ensure operational efficiency.
- Deliver exceptional customer service by resolving customer concerns, managing escalations, and maintaining high satisfaction levels.
- Diagnose, troubleshoot, and repair a wide range of electronic devices, including smartphones, tablets, laptops, and other consumer electronics.
- Perform component replacements and hardware repairs to restore device functionality and performance.
- Conduct comprehensive quality assurance testing to verify repair accuracy and adherence to company standards.
- Maintain accurate repair documentation, service records, and inventory tracking systems.
- Manage inventory levels through routine audits, stock monitoring, and supply ordering.
- Enforce workplace safety protocols and maintain compliance with health and safety regulations.
- Provide technical guidance and post-repair support to customers, ensuring confidence in product performance.
- Continuously stay informed on emerging repair technologies, and industry best practices.
- Adapt quickly to new technologies, tools, and repair procedures as the industry evolves.
Auto Glass Technician
Auto Glass Master LLC
11.2019 - 05.2020
- Assessed vehicle glass damage and determined appropriate repair or replacement solutions.
- Repaired windshield chips and cracks and performed full windshield replacements when necessary.
- Installed new windshields using industry-standard techniques to ensure proper fit, safety, and leak prevention.
- Communicated repair recommendations, timelines, and costs clearly to customers.
- Conducted final quality inspections to verify installation integrity and customer safety.
- Maintained tools, equipment, and work areas to ensure operational readiness and efficiency.
Sales Associate
Nectar Sleep
10.2018 - 11.2019
- Consulted with customers to identify needs and recommend appropriate sleep products and mattress solutions.
- Demonstrated extensive product knowledge to educate customers on features, benefits, and value.
- Conducted product demonstrations to enhance customer engagement and purchasing confidence.
- Processed sales transactions, customer orders, and payments accurately and efficiently.
- Managed inventory levels, merchandising displays, and stock replenishment activities.
- Followed-up with customers after purchases to ensure satisfaction and encourage repeat business.
- Consistently met or exceeded individual and team sales goals.
- Resolved customer concerns professionally while maintaining a positive customer experience.
- Monitored industry trends and competitor offerings to support effective sales strategies.
Aquatics Manager / Swim Instructor
British Swim School
01.2017 - 09.2018
- Provided swim instruction and water safety education to students of all ages and skill levels.
- Developed and implemented customized lesson plans designed to meet individual learning objectives.
- Maintained a safe aquatic environment through strict enforcement of safety standards and procedures.
- Evaluated student progress and communicated performance feedback to students and parents.
- Managed class scheduling and instructor-to-student ratios to maximize program effectiveness.
- Recruited, trained, mentored, and supervised swim instructors to ensure high-quality instruction.
- Delivered exceptional customer service by addressing parent and student questions and concerns.
- Oversaw facility cleanliness, maintenance, and readiness of safety equipment.
- Coordinated swim meets, special events, and community engagement activities.
- Recognized as 2017 Instructor of the Year – Central Maryland Region.
Education
High School Diploma -
Maryland
Skills
- Store operations
- Team leadership
- Inventory management
- Excellent written and verbal communication
- Bank and safe deposits
- Strong communication and interpersonal skills
- Detail-oriented
- Staff training and development
- Scheduling and time management
- Goal setting and achievement
Certification
- WISE (what does WISE stand for) Certified
- Samsung Authorized Technician
- Apple????
- Microsoft Excel
- Microsoft Word
- Electronic Soldering
- Data Analysis
Timeline
Operations/Store Lead
uBreakiFix by Asurion
10.2021 - Current
Auto Glass Technician
Auto Glass Master LLC
11.2019 - 05.2020
Sales Associate
Nectar Sleep
10.2018 - 11.2019
Aquatics Manager / Swim Instructor
British Swim School
01.2017 - 09.2018
High School Diploma -
Maryland