Catherine Eiffler
Milwaukee,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate.
Overview
14
14
years of professional experience
Work History
Store Operations Lead
Kohls Department Store
Menomonee Falls, WI
08.2018 - Current
- Enhances customer satisfaction through attentive service
- Trains new team members on store policies, procedures, and systems to promote consistency and accuracy.
- Rotates merchandise and displays to feature new products and promotions.
- maintains cleanliness of stockrooms and work areas
- Stocks merchandise, clearly labeling items, and arranging according to size or color.
- Opens , shelves and merchandises new products in visually appealing and organizes displays for optimal sales promotions.
- Provides exceptional service and pleasant shopping experiences to retail customers.
- Volunteer's for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- processes orders in a timely manner for customers
- Manages efficient cash register operations.
Assistant Manager
Qdoba Mexican Grill - Wisconsin
Grafton, WI
08.2010 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Culinary Arts
Milwaukee Area Technical College
Mequon, WISkills
- Task Delegation
- Operational Efficiency
- Store safety
- Customer Service
- Time Management
- Attention to Detail
- Store operations
- Flexible Schedule
- Inventory counting
- Adaptability and Flexibility
- Listening Skills
- Reliable and punctual
- Money Handling
- Stocking and Receiving
Timeline
Store Operations Lead
Kohls Department Store
08.2018 - Current
Assistant Manager
Qdoba Mexican Grill - Wisconsin
08.2010 - 10.2018
No Degree - Culinary Arts
Milwaukee Area Technical College