Bianca Rojas
Riverside,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Operations Lead
Kohls Department Store
Eastvale, CA
08.2021 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Organized merchandise displays to maximize visibility and appeal.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered customer questions and addressed problems and complaints in person and via phone.
Courtesy Clerk
Stater Bros
Riverside, CA
08.2019 - 08.2021
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
Store Operations Associate
Macys Department Store
Riverside, CA
09.2017 - 12.2019
- Maintained attractive merchandise displays to maximize purchases.
- Welcomed customers, offering assistance to help find store items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed payments using a POS system.
- Managed register transactions accurately and efficiently during peak times.
Cashier
99 Cents Store
Riverside, CA
08.2014 - 08.2017
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Science - Management Information Systems
San Bernardino Valley College
San Bernardino, CA05-2025
Skills
- Task Delegation
- Customer Relations
- Flexible Schedule
- Database Management
- Problem-Solving
- Customer Service
- Time Management
Languages
Spanish
Limited
Certification
- Medical Coding and Billing, 2023
- Administrative Assistant, 2024
Timeline
Store Operations Lead
Kohls Department Store
08.2021 - Current
Courtesy Clerk
Stater Bros
08.2019 - 08.2021
Store Operations Associate
Macys Department Store
09.2017 - 12.2019
Cashier
99 Cents Store
08.2014 - 08.2017
Associate of Science - Management Information Systems
San Bernardino Valley College
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