Jared Barcelos
East Hampstead
Summary
Dynamic IT professional with a proven track record at expoIT, LLC, excelling in technical support and asset management. Skilled in Windows troubleshooting and adept at enhancing user satisfaction through effective communication and training. Recognized for streamlining operations and implementing solutions that significantly reduced ticket volume.
Overview
6
6
years of professional experience
Work History
Asset Management Specialist
expoIT, LLC
Derry
05.2024 - Current
- Delivered technical support for end users across hardware, software, and cloud services.
- Resolved Tier 1–2 technical issues, improving user satisfaction and productivity.
- Maintained accurate IT documentation for support activities and system configurations.
- Assisted with the implementation of IT solutions, streamlining operations and improving efficiency within the organization.
- Provided training and support to users on new software and systems, facilitating smoother transitions and better utilization of technology.
- Identified recurring issues and implemented preventive measures to reduce ticket volume.
General Laborer
Barcelos Construction
Hampstead
06.2020 - Current
- Performed various responsibilities to support construction projects and enhance site operations.
- Executed diverse tasks under supervisor direction, facilitating smooth project execution.
- Operated company vehicles for material transport, ensuring timely delivery and safety.
IT Intern
Quanterix
Billerica
12.2023 - 04.2024
- Focused on IT project management and support, facilitating communication between IT and business users.
- Compiled and analyzed data to create IT project status reports, enhancing visibility for stakeholders.
- Tracked and communicated the status of procurements and renewals to key IT personnel.
- Collaborated with IT and business users to gather requirements for Business Glossary, Data Dictionary, and Policy Management.
- Maintained and updated the Enterprise application inventory on a regular schedule.
- Served as the IT representative, delivering customer service through various channels including phone, email, and in-person interactions.
- Imaged and deployed new computers and software, set up user accounts in Microsoft and other applications, and provided training on system functionalities.
- Contributed to IT asset lifecycle management to ensure compliance standards were met.
- Documented and updated databases with relevant information from IT team members, ensuring accuracy and accessibility.
Education
Cyber Security -
Southern New Hampshire University
Manchester10.2025
Cyber Security - Cyber Security
Wentworth Institute of Technology
Boston, MA01.2024
Skills
- Office 365 and SharePoint Online
- Active Directory management
- Windows and MacOS troubleshooting
- PowerShell scripting
- Batch and Python programming
- Java development
- Apple Business Manager and JAMF Pro
- NinjaOne support
- Documentation writing and management
- ServiceNow and ZenDesk expertise
- Jira project tracking
- Oomnitza asset management
- Asset Panda and SnipeIT administration
- Kandji (IRU) device management
- Equipment deployment
Projects
Email Quarantine Documentation, Review, Test, and document Microsoft email quarantine in dev environment. Present outcomes to the IT leadership and Infrastructure team to ensure success., Research and analyze email quarantine and its functions., Create a fake email to bait the quarantine., Take Screenshots and document Findings., Present Findings & possible solutions to the infrastructure team., Manage and ensure success for go-live date. Quanterix Multi-Factor Authentication Migration, Lead a security initiative to migrate all multi-factor enabled accounts to a standard policy., Assessed & Analyzed End User Multi-Factor authentication methods via a Microsoft Registration Survey., Updated spreadsheet for non-Authenticator users., Reviewed existing knowledge article for any updates., Create and Review End user communication with Service Desk and Infrastructure Teams. Quanterix Single Sign on Analysis, Evaluated the current state of High Priority Applications and their Single Sign On capabilities, implementation options, and path needed to successfully configure within Quanterix's environment., Performed Gap Analysis from catalog of High Priority Applications to identify those missing SSO., Research Single Sign On capabilities of High Priority Applications., Work with Business Application Owners for prioritization., Connected with business stakeholders for vendor contact information., Contacted Vendors to request information on how to set up SSO., Reported out weekly on Status.
Timeline
Asset Management Specialist
expoIT, LLC
05.2024 - Current
IT Intern
Quanterix
12.2023 - 04.2024
General Laborer
Barcelos Construction
06.2020 - Current
Cyber Security -
Southern New Hampshire University
Cyber Security - Cyber Security
Wentworth Institute of Technology