Jared Castle
Rogersville,TN
Summary
Analytical and solution-focused professional with 10+ years of experience in customer service, technical support, and resolving end-user issues. Track record of sales, multitasking, and software, hardware, and networks. Seeking to leverage a broad technical background to secure a challenging position as a technical support specialist.
Overview
7
7
years of professional experience
Work History
CSR - Customer Service Representative
Verizon
06.2022 - Current
- Boosted sales of high-end electronics by 40% through deep product knowledge and personalized demonstrations
- Promptly handled an average of 60 customer support calls and addressed concerns regarding upgrades, plan changes, promotions, and account verification
- Skilled in technical support, problem solving, multitasking, and running multiple programs simultaneously while on the phone with customer
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Technician
Denso
07.2021 - 06.2022
- Program CCU'S and IVI'S for vehicles
- Expert in programming software
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
Call Representative
Shrine Services
07.2019 - 05.2021
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Security Guard
Concourse
01.2019 - 07.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Food Runner
Gracie's
09.2018 - 06.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
Detailer
Rick McGill's Airport Toyota
02.2018 - 09.2018
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Machine Operator
Koide Tennessee, Inc
08.2017 - 11.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
Education
High school diploma -
Maryville High School
Maryville, TN05.2010
Skills
- Call center experience
- Customer Focus
- CRM Software
- Complaint Handling
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Microsoft Outlook
Timeline
CSR - Customer Service Representative
Verizon
06.2022 - Current
Technician
Denso
07.2021 - 06.2022
Call Representative
Shrine Services
07.2019 - 05.2021
Security Guard
Concourse
01.2019 - 07.2019
Food Runner
Gracie's
09.2018 - 06.2019
Detailer
Rick McGill's Airport Toyota
02.2018 - 09.2018
Machine Operator
Koide Tennessee, Inc
08.2017 - 11.2017
High school diploma -
Maryville High School