Jared Clark
Hudson Falls
Summary
Highly motivated with background as Assistant Bank Manager. Proven skills in managing bank operations, leading teams to achieve sales targets, and providing exceptional customer service. Strong in risk management, financial analysis, and regulatory compliance. Significant impact made through streamlining processes for increased efficiency and implementing strategic initiatives that enhanced profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Bank Manager
Trustco Bank
South Glens Falls
10.2022 - Current
- Assisted in daily branch operations and customer service activities.
- Supported account management and resolution of customer inquiries effectively.
- Processed transactions accurately and efficiently using banking software systems.
- Collaborated with team members to maintain a welcoming branch environment.
- Aided in training new staff on procedures and customer service standards.
- Monitored compliance with bank policies and procedures regularly.
- Facilitated communication between customers and financial advisors for account services.
- Participated in community outreach initiatives to promote bank services effectively.
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
Assistant Store Manager
Dicks Sporting Goods
Saratoga Springs
09.2015 - 10.2022
- Assisted in daily store operations and maintained inventory accuracy.
- Trained staff on customer service standards and product knowledge.
- Managed employee schedules to ensure proper coverage during peak hours.
- Oversaw visual merchandising to enhance store presentation and appeal.
- Coordinated promotional events and displayed merchandise effectively.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Monitored sales trends and provided feedback for inventory management decisions.
- Implemented loss prevention strategies to safeguard store assets and reduce shrinkage.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Senior Game Advisor
GameStop
Queensbury
08.2009 - 08.2015
- Provided expert product knowledge to customers in a fast-paced retail environment.
- Assisted customers with technical issues and game-related inquiries.
- Managed inventory levels and organized merchandise displays effectively.
- Collaborated with management to enhance store layout for improved shopping experience.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Facilitated events to promote new game releases and engage the community.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by ordering new stock when necessary.
- Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays.
- Vacuumed and mopped floors and wiped counters to maintain sanitary environment in guest area.
Education
High School Diploma -
South Glens Falls
South Glens Falls, NY06-2009
Skills
- Account management
- Transaction processing
- Banking software
- Customer service
- Policy compliance
- Customer relationship management
- Staff training
- Operations management
- Attention to detail
- Time management
- Banking operations
- Branch administration
- Loan processing
Certification
- New York State Notary
Timeline
Assistant Bank Manager
Trustco Bank
10.2022 - Current
Assistant Store Manager
Dicks Sporting Goods
09.2015 - 10.2022
Senior Game Advisor
GameStop
08.2009 - 08.2015
High School Diploma -
South Glens Falls
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