Summary
Overview
Work History
Education
Skills
Timeline
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Jared Collado

Citrus Heights,CA

Summary

Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

7
7
years of professional experience

Work History

General Manager of Operations

Roll Em Up Taquitos
12.2023 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Trained, coached and mentored staff to support smooth adoption of new menu items and procedures.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.

Manager

SSP America
12.2022 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Supervisor

STARBUCKS COFFEE COMPANY
06.2017 - 01.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.

Warehouse Order Selector

SYSCO Food Services
01.2022 - 12.2022
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
  • Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Boosted customer satisfaction through accurate order fulfillment, resulting in fewer returns due to incorrect items shipped.

Education

Bachelor of Arts - Business Administration

Arizona State University
Tempe, AZ
05.2023

High School Diploma -

Casa Roble Fundamental High School
Orangevale, CA
06.2018

Skills

  • Operations Management
  • Staff Development
  • Business Analysis
  • Customer Service Management
  • Inventory Management
  • Scheduling
  • Staff Management
  • Decision-Making
  • Purchasing and planning
  • Performance Evaluation and Monitoring
  • Staff training/development
  • Organizational Structuring
  • Employee Motivation

Timeline

General Manager of Operations

Roll Em Up Taquitos
12.2023 - Current

Manager

SSP America
12.2022 - 12.2023

Warehouse Order Selector

SYSCO Food Services
01.2022 - 12.2022

Supervisor

STARBUCKS COFFEE COMPANY
06.2017 - 01.2022

Bachelor of Arts - Business Administration

Arizona State University

High School Diploma -

Casa Roble Fundamental High School

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Jared Collado