Cisco TMS, CUCM, and CMS
Jared Cornett
Network Administrator
Lake City,FL
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Operations Support Technician
United States Air Force
Hampton, VA
09.2020 - Current
- Read, calculated and estimated different rates and documented information in operational logs.
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Researched database failures and collaborated with operations team to resolve problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Integrated new technologies to better meet project needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented correspondence with associated details and assigned follow-up work to staff members.
- Reviewed processing errors and helped track down root causes.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Provided on-call support for network engineering duties.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Introduced management tools to create and manage virtual server computing environment.
- Authored documentation for system configuration and troubleshooting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Laboratory Support Specialist
Vista Clinical
Lake City, FL
08.2019 - 09.2020
- Set and oversaw quality assurance guidelines for laboratory work.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Diploma -
Lake City Christian Academy
Lake City, FL 08.2015 - 05.2019
Associate of Applied Science - Cyber Operations And Warfare
Community College of The Air Force
Montgomery, AL 09.2020 - Current
Skills
Desktop support
Technical documents comprehension
Staff education and training
TCP/IP
Technical issues analysis
Scheduling
Agency interaction
DoD Operations
Operations tracking
Hardware knowledge
System upgrades
First Aid/CPR
Experience with [Software]
Software
Certification
CompTIA Security+ 501
Timeline
CompTIA Security+ 501
04-2022
Operations Support Technician
United States Air Force
09.2020 - Current
Associate of Applied Science - Cyber Operations And Warfare
Community College of The Air Force
09.2020 - Current
Laboratory Support Specialist
Vista Clinical
08.2019 - 09.2020
High School Diploma -
Lake City Christian Academy
08.2015 - 05.2019