JARED DEMENEZES

• Monitored automated build and continuous software integration process to drive build/release into our cloud platform (AWS / Azure)
• Proved successful working within tight deadlines and a fast-paced environment.
• Optimized and implemented logs and event monitoring.
• Authored and reviewed code fixes and enhancements for inclusion in future code releases and patches of cloud platform.
• Corrected, modified and upgraded software to improve performance.

• Deploy and management of VPC in Amazon environment. Manage and deploy Docker. Vulnerability management and scanning. Deploy and manage virtual VMware lab environment, including router and switches administration. Scripting and documentation of technologies (fleet/docker/zookeeper/kafka/EC2 cli).
• Successfully deployment of SaaS Beta platform “light version of stealthwatch” www.lancope.io
• Successful deployment of virtual lab environment
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Managed, tracked, and coordinated problem resolution and escalation processes.

Identification and resolution of hardware, software, or architectural issues in any of the networks supporting the Qualys global SaaS platform and corporate IT.
Analyzing systems errors or anomalies, as well as specific network performance issues and/or error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service.
Formulating and implementing monitoring, policies, procedures and standards relating to network management.
Troubleshooting, in conjunction with our Customer Care, Development and Account Management teams

• Troubleshot complex multi-vendor network service provider issues.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Assisted with implementation and support of network monitoring tools.
• Created VPN infrastructure and allowed for secure remote connections.
• Monitored network capacity and performance to diagnose and resolve complex network problems.

• Assist client’s world-wide implement, deploy, migrate, manage and troubleshoot GFIs Security and Faxing software solutions. Assist clients with large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. Help test product functionality to identify bugs and areas of enhancement. Documented solutions and troubleshooting steps into “Solution Articles”. Hands on experience troubleshooting and managing the following protocols: SMTP/ Fax Over IP, TCP/IP, SQL, SNMP, DNS, ISA/TMG, Web Proxy, DHCP, CIFs and more. Hands on experience configuring routing protocols: OSPF, EIGRP, Static route management. Hands on experience troubleshooting and managing VoIP protocols and codec’s: H323, SIP, MGCP, G.711, G.729 and T.38 Fax over IP protocol.
• Worked closely with sales to assist new and existing clients to implement, migrate or troubleshoot GFI’s software solutions that resulted in 100K day sales for 2 consecutive months in 2011.
• Configured Cisco router phone gateway running MGCP to allow GFI’s Fax Over IP solution to function with the clients Legacy PBX system that resulted on a 10K dollars contract.
• Assisted client in planning, testing and implementing GFI’s Web Monitoring solution that resulted on a 6 dollar contract.
• Merited the Best technical support Award
• Assisted client configuring and deploying GFIs’ patch management solutions over LAN and WAN topologies to centralize Windows Patching and security scanning of over 30000 computers.
• Assisted clients with Microsoft Exchange migrations to ensure mail flow and functionality of the GFI Faxmaker fax solution.
• Configured MS-SQL connections and assisted clients setting up effective database operations, including removing, creating and backing up existing Database. Also created SQL queries to meet clients’ needs.
• Assisted client with Microsoft AD and GPO configurations.

• Responsible for monitoring health and performance of mission critical systems and network. Effectively executed disaster recovery plan. Assisted managing OpenBSD firewall, Windows Server 2003/2008, Linux and Backups.
• Helped organize the newly created “Central Operations” department with training materials, guidelines, procedures and training.
• Assisted clients adding rules to Firewall OpenBSD.
• Created DNS records.