Jared Estrada-Luciano
Auto Damage Adjuster
Pelham,NY
Summary
Results-driven with years of experience optimizing processes, leading teams, and driving operational excellence. Experience investigating vehicle damage, preparing accurate repair estimates, negotiating settlements, and providing exceptional customer service throughout the claims process. Skilled in insurance policy interpretation and liability evaluation. Proven ability to manage high claim volumes while maintaining accuracy, compliance, and customer satisfaction.
Overview
3
3
Certification
10
10
years of professional experience
Work History
Senior Auto Damage Appraiser
GEICO, Government Employees Insurance
New York, New york
09.2024 - Current
- Investigate and evaluate vehicle damage claims for policyholders and third parties.
- Prepare detailed repair estimates utilizing CCC ONE and Mitchell estimating platforms.
- Review repair procedures and negotiate costs with collision repair facilities.
- Manage a caseload of 150+ active claims while maintaining service and regulation standards.
- Conduct virtual and in-person vehicle inspections.
- Analyze policy coverage and determine claim eligibility.
- Communicate claim status updates to customers, repair facilities, attorneys, and internal stakeholders.
- Identify potential fraud indicators and escalate suspicious claims when necessary.
JR Branch Manager
SIXT
New York
07.2020 - 09.2024
- Oversee daily branch operations, including vehicle inventory management, rental processing, and staff supervision.
- Prepare and analyze performance reports, including sales metrics, customer feedback, and operational data. Use insights to make data-driven decisions and enhance branch performance.
- Oversight of fleet coordination, ensuring optimal utilization, maintenance, and availability.
- Develop and manage the branch budget, monitor expenses, and identify cost-saving opportunities.
- Manage a team of employees providing training, guidance, and performance evaluations to ensure high productivity and morale.
Supervisor/Team Leader
Verizon
Staten Island
03.2017 - 07.2020
- Track and analyze key performance indicators to monitor team performance and identify areas for improvement.
- Conduct training sessions and workshops to enhance team skills and increase productivity.
- Ensure high standards of customer service by monitoring interactions, addressing escalated issues, and implementing best practices.
- Provided guidance and support to team members, addressing performance issues, and facilitating professional development.
Luxury Sales Professional
Barneys New York
New York
01.2016 - 03.2017
- Maintain extensive knowledge of luxury product lines, including current trends, features, and brand history. Provide detailed information and recommendations to clients, enhancing their shopping experience.
- Assist with visual merchandising, window displays, and inventory management to maintain a luxurious shopping atmosphere.
- Track and analyze sales performance, customer feedback, and inventory levels. Utilize data to enhance sales strategies and improve store operations,
Education
High School Diploma -
Tottenville High School
Staten Island, NY06-2016
Skills
- Excellent verbal and written communication skills
- Microsoft office expert
- Experience managing diverse teams
- Damage assessment
- Cost analysis
- Repair negotiations
Certification
- NYS Drivers License - (est. 2016)
- NYS License Security Guard - (est. 2024)
- Apple certified technician - (est. 2017)
- NYS Appraisal License - (est. 2024)
- ICAR Platinum certificate - (est. 2024)
References
References available upon request.
Timeline
Senior Auto Damage Appraiser
GEICO, Government Employees Insurance
09.2024 - Current
JR Branch Manager
SIXT
07.2020 - 09.2024
Supervisor/Team Leader
Verizon
03.2017 - 07.2020
Luxury Sales Professional
Barneys New York
01.2016 - 03.2017
High School Diploma -
Tottenville High School