Jared Gregory
Queen Creek,AZ
Summary
Outgoing, driven, and people-first Tesla Service Leader with over six years of progressive leadership experience across front-of-house operations, Virtual Service Support, and site-level service leadership. Known for bringing positive energy to challenging environments, building strong relationships, and creating high-performance cultures grounded in trust, accountability, and continuous improvement. A proactive and adaptable leader who motivates people, embraces change, and brings teams together to solve problems and deliver exceptional customer experiences. Proven ability to lead through complexity, strengthen operational performance, and build alignment across teams and functions. Passionate about developing people, creating meaningful customer experiences, getting it done, and doing it well.
Overview
6
6
years of professional experience
Work History
Associate Service Manager (M2)
Tesla Motors
Mesa, AZ
08.2025 - Current
- Managed daily service operations and scheduling to optimize workflow efficiency.
- Coordinated technician schedules for timely service appointments and repairs.
- Trained new staff on service protocols and customer interaction techniques.
- Analyzed service feedback to identify improvement areas, boosting customer satisfaction.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Ensured compliance with safety standards and company policies across operations.
- Resolved escalated customer complaints promptly while maintaining communication.
- Implemented quality control measures to uphold company standards.
Service Supervisor (M1)
Tesla Motors
Mesa, AZ
09.2024 - 08.2025
- Lead and coach a front-of-house team rooted in empathy, consistency, and professionalism.
- Shifted team culture from reactive to proactive, resulting in increased accountability, improved customer interactions, and sustained high CSAT.
- Enhanced service experience by streamlining communication between service team and customers.
- Developed structure and clarity in daily operations through hands-on leadership, real-time coaching, and clear expectations.
- Oversaw daily operations in fast-paced electric vehicle service environment, ensuring smooth workflow.
- Leaders and peers acknowledged the site as a benchmark for service experience and team culture.
- Built strong relationships with customers through effective communication skills.
- Evaluated daily performance of team members to uphold compliance with company standards.
- Allocated tasks to service staff and provided training on customer service protocols.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Implemented feedback from customers to improve service processes and responses.
Sr. Service Advisor (Virtual Service)
Tesla Motors
Remote/Mesa, AZ
01.2022 - 09.2024
- Joined Virtual Service Team to gain technical expertise and enhance overall service capabilities.
- Developed skills to diagnose and resolve complex vehicle issues using advanced tools, enhancing service efficiency.
- Applied analytical skills to identify root causes of vehicle issues, ensuring accurate and timely repairs that minimized customer downtime.
- Developed directives and repair plans for onsite teams, streamlining operations and improving service delivery.
- Earned Top Advisor recognition twice in 2024 for outstanding service.
- Assisted front of house during reorganization, facilitating smoother transitions and maintaining service continuity.
Lead Service Advisor
Tesla Motors
Mesa, AZ
08.2021 - 01.2022
- Developed innovative service strategies that prioritized customer satisfaction at Tesla Motors.
- Developed and implemented service protocols to improve workflow and service delivery.
- Managed onboarding process for new front-of-house staff to facilitate smooth integration.
- Coordinated with team members for thorough preparation and successful store launch.
- Opened new store location in a busy area.
Service Advisor
Tesla Motors
Tempe, AZ
08.2020 - 08.2021
- Advised clients on vehicle maintenance, improving customer satisfaction and loyalty.
- Resolved technical issues efficiently, reducing service times, and enhancing operational efficiency.
- Collaborated with technicians to ensure accurate diagnostics and timely repairs, boosting the team's performance.
- Maintained detailed service records to ensure compliance with company standards and regulations.
- Streamlined processes to enhance customer satisfaction and increase loyalty among Tesla owners.
- Oversaw opening of front-of-house operations at new Mesa location, ensuring smooth transition from Tempe.
Education
Tesla Engagement
10-2024
Tesla Foundations
01-2024
Skills
- Service operations
- Operational efficiency
- Quality control
- Regulatory compliance
- Process improvement
- Team leadership
- Coaching and mentorship
- Performance evaluation
- Customer relations
- Communication skills
- Conflict resolution
- Performance analysis
- Staff supervision
- Outgoing and energetic
Accomplishments
- Impact Leader Award - Q2 2025
Timeline
Associate Service Manager (M2)
Tesla Motors
08.2025 - Current
Service Supervisor (M1)
Tesla Motors
09.2024 - 08.2025
Sr. Service Advisor (Virtual Service)
Tesla Motors
01.2022 - 09.2024
Lead Service Advisor
Tesla Motors
08.2021 - 01.2022
Service Advisor
Tesla Motors
08.2020 - 08.2021
Tesla Engagement
Tesla Foundations