Competitive and results-driven collections floor leader with over 6 years of experience and a proven track record for exceeding expectations and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Floor Leader
Express Recovery Services
04.2017 - 05.2023
Set three yearly records, breaking previous collection benchmarks through strategic planning, meticulous execution, and a results-driven approach, contributing to overall company success.
Consistently exceeded collection targets, earning 17 Top Dog awards and 23 runners-up accolades for exceptional performance and dedication to achieving and surpassing goals.
Recognized as a skilled communicator, employing persuasive negotiation techniques to secure payment agreements and forge lasting client relationships, resulting in a track record of successful debt recovery.
Demonstrated exceptional leadership abilities as a floor leader, fostering a collaborative and motivated team environment that consistently improved productivity and exceeded performance expectations.
Excelled in complex debt collection scenarios, leveraging a deep understanding of industry intricacies, sharp attention to detail, and empathetic communication to navigate challenging situations and achieve positive outcomes.