Michael Holifield

• Self-motivated, with a strong sense of personal responsibility.
• Passionate about helping special needs adults work jobs and explore nature.
• Strengthened communication skills through regular interactions with others.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Sales CSI and unit Bonus
• 2021, 2022 CSI District Service Award plus achieved 1st time Kia Winter 2023 quarterly Dealership Dollars
• Presented different repair options to customers to help each person make appropriate choices.
• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
• Boosted service revenue by proactively promoting additional service options.
• Consulted with customers to assess service requirements and produce accurate orders.
• Investigated and resolved customer inquiries and complaints quickly.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Provide transportation,assist in everyday tasks, employment support and job coach

• Worked alongside team to accomplish work goals according to schedule.
• Understood and followed verbal and written instructions to complete work correctly.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Utilized construction tools and machinery to effectively complete job site projects.
• Inspected tools and equipment to maintain safety and efficiency.
• Used variety of hand and power tools to complete tasks.

• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Evaluated customer purchase requirements and recommended best-fit company offerings.
• Met with existing customers and prospects to discuss personal needs and recommend optimal solutions.
• Developed strong rapport with customers and created positive impression of business.

• Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
• Made car recommendations based on preferences and outlined benefits of each car option.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Recommended new and replacement hardware and software purchases.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Trained customer employees and managers on machine use and maintenance.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
• Recovered critical information from data back ups to restore functionality.

• Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Negotiated purchase contracts and lease agreements to establish maximum value for clients.
• Conducted competitive market analysis to determine optimal pricing for properties.
• Arranged for inspections and surveys of sold properties.
• Compared properties possessing similar features to determine competitive market prices.
• Generated lists of properties for sale, locations, descriptions and available financing options.
• Helped clients navigate transactions, complete paperwork and finalize sales or purchases.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and Networks.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.
• Monitored system performance to identify potential issues.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Maintained servers and systems to keep networks fully operational during peak periods.

Cellular One - Cellular Phone Sales and Installations.

Troubleshoot and Repair Consumer Electronics

Prepare Estimates, Order Parts, Maintain Inventory Perform Repairs, Consult with and Inform Customers. Install Antenna Systems.