Cucumber
Jared Hood
Software Quality Assurance Lead Technologist
Aurora,CO
Summary
With over 15 years of experience in Information Technology Quality Assurance, I possess strong skills in creating and executing complex test scenarios in front-end web and mobile applications and database systems, in all phases of the software testing lifecycle. My expertise spans various industries, successfully improving product quality by 30% in 6 months through strategic testing approaches and collaboration. I am a highly detail-oriented, motivated, problem-solver and team player, able to think critically under pressure. My goal, and the goal I have with my supporting teams, is to seek not just defect prevention, but overall customer satisfaction.
Overview
20
20
years of professional experience
2
2
Certificates
Work History
Quality Assurance Manager
UDR
Highlands Ranch, CO
10.2021 - 11.2024
- Developed a highly scalable Quality Assurance organization, including identifying the correct test process and tools for both manual, and automated testing, as well as UAT approach for 500+ person organization, positioning the business for continued growth and success.
- Implemented test case management system to streamline defect tracking, sprint testing, and regression, reducing defect rates by 80% within 2 months.
- Created and implemented solutions of risk-based testing, integrating them into our manual and automation frameworks, leading to a 30% consolidation of duplicate and unnecessary tests within a 4 month period.
- Introduced comprehensive QA staff augmentation and training initiatives, covering core product knowledge, best practices, vision and strategy, as well as Agile Software Development Lifecycle concepts, improving team onboarding processes.
- Streamlined business processes by drafting working agreements to clarify key agile principles, and collaboration tools resulting in accelerated delivery timelines, and better team adherence to the agile methodology.
- Provided essential hands-on leadership for two separate database transitions, and transformative feature sets for mobile online leasing functionality that included microservices, UI and API changes exceeding the 6 month directive for completion.
- Created KPI reporting process, tracking test metrics and resource efficiency, leading to increased knowledge and transparency to better inform QA test planning.
Deployed automation tools in cloud environments, establishing continuous integration and reducing manual testing efforts by 30% and improving overall testing efficiency within a 3 month period. - Developed and maintained a requirements traceability audit of user story coverage, providing recommendations to the Scrum and QA teams, resulting in more accurate user stories and test cases.
Senior Quality Assurance Engineer
Pax8
Greenwood Village, CO
07.2021 - 10.2021
- Implemented hands-on approach to testing Pax8 enterprise suite, ensuring data enrichment for a high volume SaaS product platform.
- Participated in cross-functional, collaborative, program evaluation sessions, to ensure software architecture and acceptance criteria aligned with customer journey, positioning the team for more accurate software deliverables.
- Improved product quality by 10% within 1 month by coordinating rigorous end-to-end and exploratory testing prior to production deployments, leading to timely scheduled releases
UAT/Quality Analyst Lead
Charter Communications
Greenwood Village, CO
03.2018 - 07.2021
- Created QA/UAT process for 6 applications distributed across Spectrum organization for Account Executives, Associate Sales Managers, etc
- Led functional, end-to-end, and UAT testing effort for SalesForce integration across 3 platforms increasing product success through iterative deployments on a Saas product.
- Reduced defect rates by 40% within 6 months by implementing a structured approach to automated regression, integration, and user acceptance testing that allowed for product releases in a timely manner.
- Assist project stakeholders with technical issues during high priority UAT rollout, inspiring trust and accelerating the UAT delivery timeline.
Mobile Quality Assurance Engineer
Four Winds Interactive
Denver, CO
09.2017 - 03.2018
- Tested Interactive Digital Signage on multiple mobile platforms including iOS and Android Deployments of code via Jenkins and xcode
- Led Implementation and training for PractiTest test case management to replace testrail
- Documented all defects in Jira.
- Tested functional and compatibility of new programs or updates in comparison to existing applications
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective
- Kept scripts and test cases updated with current requirements
- Completed in-depth usability testing on Windows, Android and iOS mobile devices
Principal Quality Engineer
SpotX
Broomfield, CO
04.2017 - 09.2017
- Lead UI test engineer: Led three test teams and scheduled and supervised weekly Release Candidates containing work from prior weeks sprint
- Led implementation and training of Zephyr test case management converting test plans to repeatable test cycles
- Performed Linux testing on Daemons in support of transcode, publisher and advertiser tools
- Performed Database queries to validate test input and output
- Full stack support within Angular, Bootstrap, Linux, PHP, Python and MySQL environments
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
- Operated under Agile and Scrum frameworks to complete releases every 2 weeks in well-organized sprints.
Systems Test Engineer
Starz LLC
Englewood
07.2013 - 03.2017
- Lead test engineer: plan, write, schedule, and execute both Black and Grey box testing on Starz' web desktop, and native mobile applications, and tools
- Tested back-end content related data to ensure integrity utilizing Sharepoint and Contentful CMS systems.
- Wrote functional test cases, test plans, planned regression cycles, using Zephyr
- Facilitated sprint planning for the QA team in support of aligning the testing with the development.
- Monitor and update Kanban boards in Jira
- Lead SME on several new product launches for Starz including OTT (Over the Top) implementation and Direct to Customer Billing
- Performed API tests on both native mobile and web environments using Postman.
- Deployed QA builds with continuous integration of automation scripts using Bamboo CI/CLI
- Assisted other applications team with test support as needed (Samsung, Roku, XBOX, Native iOS, TVOS, Native Android)
- Created and maintained team wikis with technical documentation, calendars, tools, references etc. in Confluence.
- Partnered with other engineering teams to implement and monitor all opportunities for automation utilizing Visual Studio, Selenium Web Driver, Bamboo, Appium, Imgx Services, Browser Console and Detectorizor tools
- Optimized analytics functionality prior to, during, and after sprint completion with Mixpanel and Conviva
- Aligned with product owners and content teams to elevate the quality of site content and data
- Worked within Angular environment with backend support in C#
Automation Engineer
Booj
Lakewood
05.2012 - 06.2013
- Executed functional and regression testing on websites and web applications using FitNesse
- Utilized various web and database tools such as REST Server, Apache Subversion, MySQL, iOS, Android OS, Google API, Twitter Bootstrap
- LAMP platform specific testing (Linux, Apache, MySGL, PHP/Python)
- Wrote automation scripts using Python and Selenium Web Driver to perform nightly regression audits for production sites
- Ensured accuracy of all parsed data in databases using Python, MySQL and various scripts utilizing Google data API’s
- Documented all bugs in Vision Project
- Managed CMS systems and admin panels as needed for testing purposes
- Performed both manual and automated unit tests for mobile applications using both Android and iOS developer tools such as Xcode and Android SDK
Senior Quality Assurance Engineer
Nagrastar
Englewood
11.2009 - 05.2012
- Interacted with clients on test strategy, setup and configuration and systems maintenance.
- Performed functional and regression testing and ran smoke suites (Manual/Black Box and White Box debugging)
- Worked in environment of EchoStar/Dish Network interactive application development (C#, VB, Java, .NET)
- Used Broadcast Streamer (OpenStreamer) Satellite simulation and multiplexed transport streams for test environment
- Tested systems integration including windows server (2008,XP) Vsphere and VMware clients and application server GUI
- Developed tests and tested interactive advertisements and Applications
- Documented and executed test cases for all assigned projects
- Developed a quality plan and checklist prior to implementation and release Built verification code in build environments using gmake tools
- Executed test cases through Dish Network satellite, set-top box and streamer simulations
- Tracked bugs and other issues and administered projects in Jira
- Provided management with resources as needed for resource scheduling, project reviews and training
- Transport stream architecture and maintenance of hardware (encoders, modulators, multiplexers, upconverters, and Conditional Access Interface) for test environments
- Created customer support engineering and technical documentation for end-user installations
Software Quality Engineer
Harris Corporation
Englewood
12.2008 - 06.2009
- Created and executed Functional, Regression and Smoke Testing (Manual/BlackBox)
- Tested in broadcast trafficking systems environment with C#, Visual Basic, API, AS400, WinSQL, and Bugzilla
- Wrote test case implementation strategies for all assigned projects for Paradigm Broadcast Traffic systems
- Created QA estimates for development time frames in order to meet customer deadlines
- Tacked bugs and other issues with Onyx and Bugzilla tracking systems
- Execution of database tests using WinSQL and AS400 per Project Management and Developer request.
Automation and QA Engineer
booj LLC
02.2008 - 09.2008
- Executed functional and regression testing on websites and web applications using FitNesse
- Utilized various web and database tools such as REST Server, Apache Subversion, MySQL, iOS, Android OS, Google API, Twitter Bootstrap
- LAMP platform specific testing (Linux, Apache, MySGL, PHP/Python)
- Wrote automation scripts using Python and Selenium Web Driver to perform nightly regression audits for production sites
- Ensured accuracy of all parsed data in databases using Python, MySQL and various scripts utilizing Google data API’s
- Documented all bugs in Vision Project
- Managed CMS systems and admin panels as needed for testing purposes
- Performed both manual and automated unit tests for mobile applications using both Android and iOS developer tools such as Xcode and Android SDK
Software Test Engineering Technician
Echostar Technologies LLC
Englewood
08.2004 - 02.2008
- Manual and automated functional, regression and smoke testing (Manual/Automated) with Linux, Unix
- Tested set-top-box applications and STB configurations Bug and issue tracking through internal Task Flag system
- Maintained internal SharePoint sites vital for QA department documentation and collaboration
- Utilized Microsoft Excel for various spreadsheets critical to operations
- Recovered Gandalf receivers from Permanent Boot state to sustain test environment control.
Education
Bachelor of Arts - Business Management
Patten University
Oakland, CASkills
Leadership communications
undefinedAccomplishments
- Certified ISTQB software testing professional
- Managed team of up to 15 staff members.
- Collaborated/Managed out of state and international teams
- Lead/managed several product launches including OTT, Ad technologies, Salesforce, Real Estate specific technologies
- Implemented QA best practices/products/tools
- Documented and resolved tech debt/communication issues which led to ontime deliverables.
- Achieved full regression by introducing test automation for many manual tasks.
Software
Selenium
JSON
REST API
Java
Python
Xcode
Jenkins
Bamboo
Docker
Charles
Fiddler
Postman
SQL
Jmeter
BDD
Certification
ISTQB: Certified Tester
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteImportant To Me
Company CultureWork-life balanceFlexible work hoursWork from home optionInterests
BMW's, horology, gaming
Timeline
Quality Assurance Manager
UDR
10.2021 - 11.2024
Senior Quality Assurance Engineer
Pax8
07.2021 - 10.2021
ISTQB: Certified Test Manager
08-2019
UAT/Quality Analyst Lead
Charter Communications
03.2018 - 07.2021
Mobile Quality Assurance Engineer
Four Winds Interactive
09.2017 - 03.2018
Principal Quality Engineer
SpotX
04.2017 - 09.2017
ISTQB: Certified Tester
02-2017
Systems Test Engineer
Starz LLC
07.2013 - 03.2017
Automation Engineer
Booj
05.2012 - 06.2013
Senior Quality Assurance Engineer
Nagrastar
11.2009 - 05.2012
Software Quality Engineer
Harris Corporation
12.2008 - 06.2009
Automation and QA Engineer
booj LLC
02.2008 - 09.2008
Software Test Engineering Technician
Echostar Technologies LLC
08.2004 - 02.2008
Bachelor of Arts - Business Management
Patten University
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