Cucumber
Jared Hood
Software Quality Assurance Lead Technologist
Aurora,CO
Summary
Strategic QA Leader with 10+ years of experience across OTT streaming, web, and mobile testing. Proven expertise in front-end and backend API validations for streaming libraries and catalog endpoints, ensuring seamless playback and content delivery across devices (Roku, Apple TV, Smart TVs, iOS, Android, Web). Skilled with Charles Proxy, Wireshark, and Splunk for traffic validation and debugging. Adept at Agile delivery (Scrum/Kanban), team coaching, and defect triage to accelerate release cycles. Recognized for driving process improvements, scaling QA teams, and delivering reliable, user focused streaming experiences.
Overview
20
20
years of professional experience
2
2
Certificates
Work History
Quality Assurance Manager
UDR
Highlands Ranch, CO
10.2021 - 11.2024
- Designed and implemented a SOC compliant risk based regression testing
framework, prioritizing high risk areas for accelerated validation.
• Championed ISO 9001 adherence by aligning QA documentation, audit logs, and
process controls with certification requirements.
• Scaled QA from 2 to 16 engineers across onshore/offshore locations, integrating
automation in CI/CD pipelines to cut release cycles by 30%.
• Established KPI dashboards (DRE, MTTR, coverage) to drive data informed quality
decisions.
• Led process audits, quality planning sessions, and introduced AImbased test case
generation to improve coverage.
• Mentored engineers and developed technical career paths aligned with
Quality Assurance Lead
Pax8
Greenwood Village, CO
07.2021 - 10.2021
- Delivered UAT and API testing for vendor integrations with a focus on billing systems and backend validation.
- Led defect triage and test plan execution within Agile pods.
- Created detailed test cases and collaborated cross-functionally to ensure feature readiness.
UAT/Quality Analyst Lead
Charter Communications
Greenwood Village, CO
03.2018 - 07.2021
- Created QA/UAT process for 6 applications distributed across Spectrum organization for Account Executives, Associate Sales Managers, etc
- Led functional, end-to-end, and UAT testing effort for SalesForce integration across 3 platforms increasing product success through iterative deployments on a Saas product.
- Reduced defect rates by 40% within 6 months by implementing a structured approach to automated regression, integration, and user acceptance testing that allowed for product releases in a timely manner.
- Assist project stakeholders with technical issues during high priority UAT rollout, inspiring trust and accelerating the UAT delivery timeline.
Sr Mobile Quality Assurance Engineer
Four Winds Interactive
Denver, CO
09.2017 - 03.2018
- Conducted cross-platform usability and regression testing on native and web mobile apps.
- Decreased production defects by 40% through comprehensive exploratory and automated testing.
Principal Quality Engineer Lead
SpotX
Broomfield, CO
04.2017 - 09.2017
- Led 3 QA teams delivering weekly feature releases.
- Migrated test management to Zephyr and implemented QA best practices across teams.
Senior Systems Test Engineer
Starz LLC
Englewood
07.2013 - 03.2017
- QA-tested OTT streaming systems and backend services; validated app content delivery using Wireshark and Charles Proxy.
- Built CI/CD pipelines with GitLab and CircleCI to accelerate release velocity by 50%.
Automation Engineer
Booj
Lakewood
05.2012 - 06.2013
Senior Quality Assurance Engineer
Nagrastar
Englewood
11.2009 - 05.2012
Software Quality Engineer
Harris Corporation
Englewood
12.2008 - 06.2009
Automation and QA Engineer
booj LLC
02.2008 - 09.2008
Software Test Engineering Technician
Echostar Technologies LLC
Englewood
08.2004 - 02.2008
Education
Bachelor of Arts - Business Management
Patten University
Oakland, CASkills
QA Team Management & Coaching
undefinedAccomplishments
- Certified ISTQB software testing professional
- Managed onshore, nearshore and offshore teams of 16 staff members.
- Lead/managed several product launches including OTT, Ad technologies, Salesforce, Real Estate specific technologies
- Implemented shift left, shift right, analytics and automated & performance QA strategies
- Documented and resolved tech debt/communication issues which led to ontime deliverables.
- Achieved full regression by introducing test automation for many manual tasks.
Software
Selenium
JSON
REST API
Java
Python
Xcode
Jenkins
Bamboo
Docker
Charles
Fiddler
Postman
SQL
Jmeter
BDD
Certification
ISTQB: Certified Tester
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceFlexible work hoursWork from home optionPaid time offInterests
Classic BMW's, Horology, Baseball
Timeline
Quality Assurance Manager
UDR
10.2021 - 11.2024
Quality Assurance Lead
Pax8
07.2021 - 10.2021
ISTQB: Certified Test Manager
08-2019
UAT/Quality Analyst Lead
Charter Communications
03.2018 - 07.2021
Sr Mobile Quality Assurance Engineer
Four Winds Interactive
09.2017 - 03.2018
Principal Quality Engineer Lead
SpotX
04.2017 - 09.2017
ISTQB: Certified Tester
02-2017
Senior Systems Test Engineer
Starz LLC
07.2013 - 03.2017
Automation Engineer
Booj
05.2012 - 06.2013
Senior Quality Assurance Engineer
Nagrastar
11.2009 - 05.2012
Software Quality Engineer
Harris Corporation
12.2008 - 06.2009
Automation and QA Engineer
booj LLC
02.2008 - 09.2008
Software Test Engineering Technician
Echostar Technologies LLC
08.2004 - 02.2008
Bachelor of Arts - Business Management
Patten University