Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Preference
Interests
Timeline
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Jared Hood

Jared Hood

Software Quality Assurance Lead Technologist
Aurora,CO

Summary

Strategic and technically adept QA Manager with 20+ years of experience in software quality assurance, including 7+ years in leadership. Proven success scaling QA teams, leading UAT for enterprise systems, and delivering high-quality outcomes in fast-paced environments. Skilled in cross-platform testing, offshore team collaboration, and QA process optimization. Passionate about fostering a quality-first culture and coaching high-performing teams.

Overview

20
20
years of professional experience
2
2
Certificates

Work History

Quality Assurance Manager

UDR
Highlands Ranch, CO
10.2021 - 11.2024
  • Scaled QA team from 2 to 16 globally distributed engineers and coached team through structured onboarding and skills development.
  • Led full UAT lifecycle testing across web and mobile platforms, ensuring compliance and consistent user experiences.
    Collaborated with product, marketing, and CX to define and validate test coverage for key features.
  • Managed offshore QA partnerships and coordinated global regression testing cycles.
  • Integrated Selenium-based automation with CI/CD pipelines, reducing test cycle time by 30%.
  • Championed KPI-driven quality improvements using DRE and test coverage metrics.

Quality Assurance Lead

Pax8
Greenwood Village, CO
07.2021 - 10.2021
  • Delivered UAT and API testing for vendor integrations with a focus on billing systems and backend validation.
  • Led defect triage and test plan execution within Agile pods.
  • Created detailed test cases and collaborated cross-functionally to ensure feature readiness.

UAT/Quality Analyst Lead

Charter Communications
Greenwood Village, CO
03.2018 - 07.2021
  • Created QA/UAT process for 6 applications distributed across Spectrum organization for Account Executives, Associate Sales Managers, etc
  • Led functional, end-to-end, and UAT testing effort for SalesForce integration across 3 platforms increasing product success through iterative deployments on a Saas product.
  • Reduced defect rates by 40% within 6 months by implementing a structured approach to automated regression, integration, and user acceptance testing that allowed for product releases in a timely manner.
  • Assist project stakeholders with technical issues during high priority UAT rollout, inspiring trust and accelerating the UAT delivery timeline.

Sr Mobile Quality Assurance Engineer

Four Winds Interactive
Denver, CO
09.2017 - 03.2018
  • Conducted cross-platform usability and regression testing on native and web mobile apps.
  • Decreased production defects by 40% through comprehensive exploratory and automated testing.

Principal Quality Engineer Lead

SpotX
Broomfield, CO
04.2017 - 09.2017
  • Led 3 QA teams delivering weekly feature releases.
  • Migrated test management to Zephyr and implemented QA best practices across teams.

Senior Systems Test Engineer

Starz LLC
Englewood
07.2013 - 03.2017
  • QA-tested OTT streaming systems and backend services; validated app content delivery using Wireshark and Charles Proxy.
  • Built CI/CD pipelines with GitLab and CircleCI to accelerate release velocity by 50%.

Automation Engineer

Booj
Lakewood
05.2012 - 06.2013

Senior Quality Assurance Engineer

Nagrastar
Englewood
11.2009 - 05.2012

Software Quality Engineer

Harris Corporation
Englewood
12.2008 - 06.2009

Automation and QA Engineer

booj LLC
02.2008 - 09.2008

Software Test Engineering Technician

Echostar Technologies LLC
Englewood
08.2004 - 02.2008

Education

Bachelor of Arts - Business Management

Patten University
Oakland, CA

Skills

QA Team Management & Coaching

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Accomplishments

  • Certified ISTQB software testing professional
  • Managed onshore, nearshore and offshore teams of 16 staff members.
  • Lead/managed several product launches including OTT, Ad technologies, Salesforce, Real Estate specific technologies
  • Implemented shift left, shift right, analytics and automated & performance QA strategies
  • Documented and resolved tech debt/communication issues which led to ontime deliverables.
  • Achieved full regression by introducing test automation for many manual tasks.

Software

Cucumber

Selenium

JSON

REST API

Java

Python

Xcode

Jenkins

Bamboo

Docker

Charles

Fiddler

Postman

SQL

Jmeter

BDD

Certification

ISTQB: Certified Tester

Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Company CultureWork-life balanceFlexible work hoursWork from home optionPaid time off

Interests

Classic BMW's, Horology, Baseball

Timeline

Quality Assurance Manager

UDR
10.2021 - 11.2024

Quality Assurance Lead

Pax8
07.2021 - 10.2021

ISTQB: Certified Test Manager

08-2019

UAT/Quality Analyst Lead

Charter Communications
03.2018 - 07.2021

Sr Mobile Quality Assurance Engineer

Four Winds Interactive
09.2017 - 03.2018

Principal Quality Engineer Lead

SpotX
04.2017 - 09.2017

ISTQB: Certified Tester

02-2017

Senior Systems Test Engineer

Starz LLC
07.2013 - 03.2017

Automation Engineer

Booj
05.2012 - 06.2013

Senior Quality Assurance Engineer

Nagrastar
11.2009 - 05.2012

Software Quality Engineer

Harris Corporation
12.2008 - 06.2009

Automation and QA Engineer

booj LLC
02.2008 - 09.2008

Software Test Engineering Technician

Echostar Technologies LLC
08.2004 - 02.2008

Bachelor of Arts - Business Management

Patten University

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Jared HoodSoftware Quality Assurance Lead Technologist