JARED HOPFAUF

Successfully managed team of 11 engineers and 1 PM overseeing a large enterprise footprint for Nordstrom's Endpoint Systems to include VMware Virtualization, macOS engineering, Microsoft's End Management Suite and Windows Lifecycle, Windows 10, Windows Server 2102, 2016, and 2019.

• Managing Engineers in charge of over 30,000 endpoints, 50,000+ mobile devices, 4000+ Virtual Desktops and 2000+ Windows servers.
• Drove process enhancements, implemented engineering best practices, and recommended tooling and organizational improvements across 300+ stores throughout US and Canada.
• Encouraged technical skill development and team members' professional growth through coaching and hands-on learning.
• Evaluated and approved expenses, consistently keeping projects within established budget limitations.
• Reviewed project goals and objectives on monthly basis with project manager and engineer team.
• 0365

• Information Systems Officer for Space and Naval Warfare (SPAWAR) unit 301.
• Team lead for SPAWAR Network Operations Support Team.
• Lead instructor for Vmware, COMPTIA Network+, Security + and all Microsoft Applications.
• Taught over 1000 hours of instruction to more than 600 Sailors, Marines and US Government Civilians; with certification pass rate of over 80%.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Prepared variety of different written communications, reports and documents to ensure smooth operations

• CDR/O5.
• Executive Officer in charge of all key administrative functions of over 100 Navy Personnel across 3 units supporting Navy Communications and Computer operations of COMPACFLT.
• Established clear and competitive goals, growth roadmaps and strategic business plans.
• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.

• LCDR/O4.
• Acting Deputy Director and Plans and Projects section Chief in CJ6, Cyber Operations directorate at Resolute Support Headquarters.
• Serving as both NATO and US CIS lead planner for RS, responsible for medium and long-range planning of all CIS.
• Improved coordination and communications across organization to increase operational efficiency.
• Modernized operations with strategic process improvements.

• Engineering lead over Nordstrom Hosted Desktops and Apps.
• Architect, Design and Manage 4,000 + VMware Horizon Virtual desktops spread across two Data Centers.
• Managed backend virtual environment to include ESXi and HA/DRS clusters with more than 28 hosts between to data center environments.
• Engineered and managed solutions for Microsoft Configuration Manger to include security compliance and bassline standards over 30,000+ endpoints across 300 locations.
• Automated tasks to reduce labor costs and increase productivity.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
• Developed testing procedures and documentation and presented to clients for review.

• Responsible for mission coordination/planning of Joint Interagency Task Force Umm Qasr of 15 personal.
• Advise and assist on humanitarian / civil affairs missions throughout Southern Iraq.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Managed all aspects of administrative and personnel needs of ground supply operations.

• Joint Information Operations Warfare Command.
• Mange and administer 24x7 Windows environment to include 200+ servers and 2000+ client end points.
• Lead Administrator over SMS/SCCM environment, managing all patching, application, and image deployments.
• Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.
• Prepared system diagrams and flow charts to support problem analysis.

• Information systems division 12 personnel.
• Responsible for evaluations and continued training of all 12 IT enlisted personnel.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Implemented security policies and distributed updates to end users.
• Installed, configured and patched user hardware and software.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Senior leader of a team of 13 engineers and 1 PM overseeing a large enterprise footprint for Nordstrom’s Endpoint Systems to include VMware Virtualization, macOS engineering, Microsoft’s End Management Suite, Azure Hosted Solutions, Windows Desktop / Server OS Lifecycle.

Managing engineers in charge of over 30,000 endpoints, 50,000+ mobile devices and 2000+ Windows servers.

Drove process enhancements, implemented engineering best practices, and recommended tooling and organizational improvements across 300+ stores throughout the US and Canada.

Encouraged technical skill development and team members’ professional growth through coaching and hands-on learning.

Evaluated and approved expenses, consistently keeping projects within the established budget limitations.

Reduced incident workload by 50% through automation and problem management processes.

Reviewed project goals and objectives on monthly basis with project manager and engineer team.

Engaged asset owners and other stakeholders to collect information for analysis using Agile

methodologies and tools such as Confluence, JIRA, and ServiceNow.