Jared Johnson
Salt Lake City,UT
Summary
Dynamic professional with a proven track record in account development and needs analysis, honed across roles at leading companies like Hilti. Excelled in enhancing customer satisfaction and driving sales through expert customer training and lead prospecting. Skilled in mentoring teams to exceed sales targets, demonstrating exceptional communication and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Account Manager Development Program
Hilti
Salt Lake City, Utah
11.2021 - Current
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Resolved customer complaints in a timely manner.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reset store displays for special events and seasonal merchandise changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized problem-solving skills when dealing with difficult customers.
- Provided technical support to customers when needed.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Communications Technician
IES Communications
Logan, UT
08.2019 - 10.2021
- Assisted in performing upgrades to existing communication infrastructure.
- Configured wireless access points for secure data transmission between multiple sites.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Installed network interface devices and rearranged inside wiring.
- Laid out cabling plans and ran through buildings to desired locations.
Large Volume Media Production
G.E. Healthcare
Logan, UT
06.2017 - 05.2021
- Tested production assemblies and sub-assemblies for correct operation and compliance to performance specifications
- Interfaced with other departments in the execution of duties to ensure orderly flow of material and information
- Performed trouble shooting measures encompassing multiple variables and unknowns to achieve root cause analysis and problem resolution
- Provided strong individual contributions in the context of achieving team goals
Chemistry Lab Technician
TTM Technologies
Logan, UT
08.2010 - 06.2017
- Ensured accurate chemical balance in tanks used for circuit board production
- This included: analysis of samples using various laboratory equipment following work instruction documents, making additions or dilutions based off of test results, and reformulating entire tanks as needed
Cable Technician
Sierra Communications
Hollister, CA
- Responsible for timely and professional installation of coaxial cabling and equipment for cable television and cable internet services
- Interior and exterior cable installation; troubleshooting and repair of existing cabling; troubleshooting to solve intermittent or downed services; maintenance of outside plant cabling at underground pedestals, vaults, and aerial utility locations
- Work order completions, customer care responsibilities included customer education on cable products and services, resolutions of customer complaints, and explanations of installation process to potential customers
Design Engineer
SBC/Ameritech
Mt. Clemens, MI
- Responsible for the timely and cost-effective provisioning of telecommunication facilities for customer service orders
- Promoted to two of the largest growth wire centers within a year of hire date
- Company interface for large business clients which entailed establishing accurate time frames, selling various systems and products to meet the consumers' needs, on-site meetings, and high customer service to retain large commercial clients
- Managed costs, acquired permits through meeting with city councils and utility organizations, ordered materials and coordinated time frames for all projects in my wire centers
- Projects designed included: residential subdivisions, commercial properties, office complexes, campus environments, cellular tower sites, individual residences and legal mandate jobs
Education
Boise State University
Boise, IDHigh School Diploma -
Mountain Crest High School
Hyrum, UTSkills
- Account development
- Needs analysis
- Customer training
- Lead prospecting
- Sales force training
- Employee mentoring
- Order management
- Sales
Military Service
United States Marine Corps, 4 years active duty
Timeline
Account Manager Development Program
Hilti
11.2021 - Current
Communications Technician
IES Communications
08.2019 - 10.2021
Large Volume Media Production
G.E. Healthcare
06.2017 - 05.2021
Chemistry Lab Technician
TTM Technologies
08.2010 - 06.2017
Cable Technician
Sierra Communications
Design Engineer
SBC/Ameritech
Boise State University
High School Diploma -
Mountain Crest High School
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