Jared Johnson
Dental Laboratory Technician
Detroit,MI
Summary
Experienced professional with a strong background in process optimization and workflow management. Demonstrated expertise in coordinating tasks, ensuring high-quality outcomes, and driving efficiency. Recognized for exceptional teamwork skills and adaptability in fast-paced environments. Consistently delivers results and actively contributes to driving continuous improvement initiatives.
Offering strong foundation in dental materials and fabrication techniques, eager to learn and excel in dental laboratory settings. Brings ability to understand and apply dental anatomy principles while gaining hands-on experience with advanced equipment. Ready to use and develop skills in CAD/CAM technology and prosthetic fabrication in dentistry laboratory role.
Overview
14
14
years of professional experience
Work History
Dental Laboratory Technician
Fill Good Dental Care PLLC
18595 Grand River Ave. Detroit, MI 48034
12.2014 - Current
- Completed detailed models of patients' mouths to create accurate devices.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Increased efficiency in the laboratory by implementing streamlined processes for mold preparation and fabrication.
- Organized workflow effectively to meet or exceed established turnaround times without compromising quality of workmanship.
- Established a reputation for consistent and reliable workmanship, resulting in increased repeat business from satisfied dental clients.
- Completed extensive wear tests to assess designs for long-term durability.
Process Assistant
Amazon
20110 Woodward Ave, Detroit, MI 48203
11.2022 - 03.2025
- Assisted managers and supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Lead Amnesty Floor Monitor, DET6
- RWC4 Operator, PIT - Fork Lift , Electric Pallet Jack, Trailer Dock Release (TDR), Vendor Returns Trained
- Transferred from DGR3 Delivery Station in June 2023
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Telephone Sales Representative
Associated Community Services
Southfield, MI
04.2012 - 09.2014
- Generated leads for potential new business opportunities through targeted outbound calls and referrals.
- Professional fundraising.
- Led customers through smooth sales processes.
- Promoted to development team based on leading sales percentage
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Met quotas for cold, active and inactive calls, with over 300 calls completed on average days.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Adapted communications style based on individual customer needs for an optimal experience catered specifically to them.
Customer Service Representative
G&S Property Services
Troy, MI
10.2011 - 03.2012
- Installed downspouts, elbows and materials in existing and new construction homes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Loaded materials onto trucks and logged usage.
- Erected scaffolding and ladders to reach gutter heights.
- Maintained safety standards during all projects by adhering to OSHA guidelines and industry best practices.
- Improved gutter system efficiency by conducting thorough inspections and identifying areas for repair or replacement.
Education
Associate of General Studies -
Oakland Community College
01-2017
Associate of Applied Science -
Wayne County Community College District
01-2020
Bachelor of Science - Exercise Science
Wayne State University
Detroit, MichiganHigh School Diploma -
Troy High School
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Scheduling coordination
Safety management
Process documentation
Attendance tracking
Workflow management
Management support
Performance monitoring
Quality control standards
Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Process Assistant
Amazon
11.2022 - 03.2025
Dental Laboratory Technician
Fill Good Dental Care PLLC
12.2014 - Current
Telephone Sales Representative
Associated Community Services
04.2012 - 09.2014
Customer Service Representative
G&S Property Services
10.2011 - 03.2012
Associate of General Studies -
Oakland Community College
Associate of Applied Science -
Wayne County Community College District
Bachelor of Science - Exercise Science
Wayne State University
High School Diploma -
Troy High School