Desired Job Title
Product Center ManagerOperations ManagerElectric Field Operations SupervisorCaptain, Signal CorpsWork Type
Full TimeLocation Preference
RemoteHybridLocation: East Greenwich, RI
Open to relocation: No
Jared Long
East Greenwich
Work Preference
Summary
Dynamic IT operations leader with a proven track record at Eversource Energy, driving SaaS modernization initiatives and enhancing vendor performance. Expert in incident response and cross-functional collaboration, achieving a 30% reduction in incident volume. Committed to fostering a culture of continuous improvement while aligning technology strategies with business objectives.
Overview
17
17
years of professional experience
Work History
Product Center Manager
Eversource Energy
Berlin
01.2021 - Current
- Directed multiple SaaS modernization initiatives ($2M+ each), replacing legacy systems with scalable, cloud-first platforms.
- Developed technology strategy, vendor performance metrics, and operational outcomes for 150+ enterprise applications across Finance and Corporate Shared Services.
- Lead end-to-end IT operations, improving speed, consistency, and reliability across onboarding, access management, and incident response.
- Reduced incident volume by 30% through process redesign, proactive risk mitigation, and tighter vendor accountability.
- Facilitated cross-functional collaboration with Finance, Procurement, and People Ops to align IT investments with business priorities.
- Partner with Security and Engineering to strengthen endpoint security, patching, and compliance-aligned controls.
- Mentor and develop team members, fostering a culture of urgency, clarity, and continuous improvement.
Operations Manager
Eversource Energy
Berlin
01.2019 - 01.2021
- Oversaw IT vendor ecosystem and operational performance for $6M annual portfolio, enhancing service quality.
- Managed MSP relationships and SLAs, optimizing costs while maintaining high-quality service delivery.
- Led RFPs and vendor transitions with zero operational disruption.
- Implemented Agile practices to accelerate delivery and foster collaboration between IT and business teams.
- Enabled secure, rapid remote-work scaling during COVID-19, ensuring continuity for thousands of employees.
Electric Field Operations Supervisor
Eversource Energy
Tolland
01.2014 - 01.2019
- Managed team of 20+ personnel, enforcing safety protocols and enhancing operational reliability.
- Supervised field operations team ensuring safety and compliance standards.
- Oversaw infrastructure operations and vendor coordination, ensuring compliance for critical field systems.
- Trained staff on operational procedures and safety protocols in energy distribution.
- Coordinated maintenance schedules for equipment and facilities across service areas.
Captain, Signal Corps
U.S. Army
Fort Bragg
01.2009 - 01.2014
- Directed IT infrastructure and communications for 30 mobile network teams supporting 19 organizations.
- Managed procurement and vendor relationships for mission-critical systems, ensuring compliance under high-pressure conditions.
- Developed resilient, scalable processes to meet rapidly changing operational needs.
Education
MBA -
University of Connecticut
05-2020
B.S. - Computer Science
United States Military Academy, West Point
08-2009
Skills
- IT Operations Leadership
- SaaS & Cloud-First Environments
- Vendor & MSP Management
- Access management
- Endpoint Security & Device Lifecycle
- Disaster recovery
- SOX Controls & Audit Readiness
- Process Design & Automation
- Change management
- Incident response
- Cross-Functional Collaboration
Selected Achievements
- Delivered enterprise SaaS transformations that improved operational efficiency and user satisfaction.
- Built and led high-performing teams across corporate, technical, and military environments.
- Established strategic vendor partnerships that accelerated technology adoption and improved service quality.
- Designed scalable processes and controls aligned with modern compliance frameworks.
Timeline
Product Center Manager
Eversource Energy
01.2021 - Current
Operations Manager
Eversource Energy
01.2019 - 01.2021
Electric Field Operations Supervisor
Eversource Energy
01.2014 - 01.2019
Captain, Signal Corps
U.S. Army
01.2009 - 01.2014
MBA -
University of Connecticut
B.S. - Computer Science
United States Military Academy, West Point