Jensen Yamaguchi
North Las Vegas
Summary
Focused AV Technician skilled in audio-visual equipment distribution, setup and troubleshooting. Utilized software to compress, digitize and store audio and video, pending streaming. Disciplined and reliable person with stellar presentation skills.
Overview
4
4
years of professional experience
Work History
Autocadd Designer
NVEnergy
09.2024 - Current
- Worked closely with designers and contractors to confirm accuracy of drawings.
- Optimized design layouts for improved functionality and cost-effectiveness by utilizing advanced AutoCAD tools and features.
- Continuously upgraded technical skills through professional development courses and independent research, staying current with industry trends and best practices.
- Drafted and revised CAD drawings to meet client specifications.
Customer Service Representative/Dispatcher
Rapid Response Monitoring
10.2023 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Uses computer to make sure all information is correct in accounts and dispatch on alarms if needed.
Event Set Up/Audio Visual Technician
Sun City Anthem
01.2022 - 08.2023
- Pulled and terminated variety of cables.
- Tested and repaired system circuit boards to component level using variety of instruments.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Created room set up in AutoCad
Customer Service Representative
CVS Healthcare
11.2020 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Acting
College of Southern Nevada
Las Vegas, NV06.2022
High School Diploma -
Northwest Career And Technical Academy
Las Vegas, NV06.2015
Skills
- Excellent Work Ethic
- Strong Verbal and Written Communication
- Work Prioritization
- Microsoft Office
- Complex Problem-Solving
- Correspondence Writing
- Database entry
Timeline
Autocadd Designer
NVEnergy
09.2024 - Current
Customer Service Representative/Dispatcher
Rapid Response Monitoring
10.2023 - 08.2024
Event Set Up/Audio Visual Technician
Sun City Anthem
01.2022 - 08.2023
Customer Service Representative
CVS Healthcare
11.2020 - 10.2021
Associate of Arts - Acting
College of Southern Nevada
High School Diploma -
Northwest Career And Technical Academy
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