Jared Mason
Crestview,FL
Summary
Driven professional with over 20 years of military experience in administrative and logistical support, with a passion for helping the military community; as well as a proven record of leading, training, mentoring, and counseling. Seeking to leverage my knowledge and background to strengthen the well-being of our military and their families.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Winner Aviation
01.2024 - Current
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Intelligence Superintendent
311th Special Operations Intelligence Squadron
09.2023 - Current
- Directs creation of local training curriculum, oversees implementation, and conducts regular quality assurance evaluations, honing, and refining skills and tactics, ensuring analysts remain ready to conduct Special Operations Intelligence worldwide.
- Responsible for training and evaluation of over 130 military intelligence analysts
- Re-wrote standard operating procedures to align with up-to-date tactics and procedures, ensuring mission crews were able to provide accurate and timely analysis.
- Conducts no-notice performance evaluations, record inspections, as well as computer-based testing, verifying compliance with Department of Defense, Air Force, and local standards.
Resilience Integrator
919th Special Operations Wing
09.2022 - 08.2023
- Served as Community Action Network Chair, Community Action Board Executive Director, and 919 Special Operations Resilience Integrator; while serving as First Sergeant for two additional units, utilizing over $150K to equip 700 military families with stress management tools and resources.
First Sergeant
311th Special Operations Intelligence Squadron
02.2021 - 09.2022
- Worked directly for, and acted on behalf of unit commanders regarding health, morale and welfare matters within the unit concerning all Airmen
- Entrusted to, lead, counsel, and mentor; enhancing readiness and ensuring the ability of 135 Airmen to conduct combat operations globally.
- Leveraged expertise and knowledge of resources to guide 114 Airmen through the COVID pandemic, while mentoring, enhancing readiness, and ensuring the ability to conduct 24/7 combat operations globally.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Geospatial Imagery Intelligence Manager
311th Special Operations Intelligence Squadron
09.2020 - 01.2021
- Facilitated vital reporting, as over 200 civilians breached the perimeter of Kabul Airport, ultimately aiding in the evacuation of 129K American citizens, and other at-risk personnel to 19 refugee locations around the world.
Education
Associate of Applied Science - Intelligence Studies And Technology
Community College of The Air Force
Montgomery, AL2016
Associate of Applied Science - Logistics Management
Community College of The Air Force
Montgomery, AL2014
Skills
- Superior Interpersonal Skills
- Supervising
- Complex Problem Solving
- Conflict Resolution
- Time Management
- Resource Utilization
- Standardizing Procedures
- Quality Training
- Operational budget forecasting
- Team Collaboration
- Customer Service
- Effective Multitasking
Volunteer Experience
- Church Youth Leader, 1999, Present, Instructed youth, ages 12-18, weekly religious education. Planned and oversaw social activities designed to build youth with strong values and self-worth.
- Boy Scouts of America – Scout Master, 1999, 2015, Instructed young men, ages 12-18, preparing them to make moral and ethical choices throughout lifetime.
References
Available upon request.
Timeline
Customer Service Agent
Winner Aviation
01.2024 - Current
Intelligence Superintendent
311th Special Operations Intelligence Squadron
09.2023 - Current
Resilience Integrator
919th Special Operations Wing
09.2022 - 08.2023
First Sergeant
311th Special Operations Intelligence Squadron
02.2021 - 09.2022
Geospatial Imagery Intelligence Manager
311th Special Operations Intelligence Squadron
09.2020 - 01.2021
Associate of Applied Science - Intelligence Studies And Technology
Community College of The Air Force
Associate of Applied Science - Logistics Management
Community College of The Air Force