RACHEAL A. LEWIS
Brooklyn,NY
Summary
Dedicated and knowledgeable Customer Service professional with extensive experience in the Customer Service industry. Solid team player known for an outgoing and positive demeanor. Proven track record of establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Exemplary passion for developing relationships and committed to driving success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Grace Millennium Construction LLC
05.2018 - Current
- Establish strong relationships with customers and coworkers through excellent communication and customer service skills.
- Answer high call volume incoming calls in a professional and courteous manner.
- Manage the scheduling and coordination of appointments.
- Respond to customer requests for products, services, and company information.
- Formulating ways to improve processes and services provided.
- Resolve escalated customer service inquiries and complaints to maintain satisfaction.
Office Secretary
MJM Billing Consultants
03.2016 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
Professional Nanny
MASSIE-FORTUNE Family
03.2010 - 02.2016
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Administered basic first-aid and medication in emergency situations.
- Organized fun educational games, read story books that increased children's interest.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Cashier
Melanie's Restaurant
01.2005 - 01.2010
- Maintained a customer-first attitude to make sure patrons enjoyed a positive experience.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
South Shore Highschool
01-2004
Skills
- Meticulous attention to detail
- Call center operations experience
- Cash handling expertise
- Superior interpersonal skills
- Conflict resolution skills
- Early education
- Microsoft Word proficiency
- Accurate data entry
- Productivity and Time Management
- Detail Oriented
References
Reference available upon request.
Certification
- HHA - Home Health Aide
- First Aid/CPR Certified
- PT - Phlebotomy Technician
Timeline
Customer Service Representative
Grace Millennium Construction LLC
05.2018 - Current
Office Secretary
MJM Billing Consultants
03.2016 - 04.2018
Professional Nanny
MASSIE-FORTUNE Family
03.2010 - 02.2016
Cashier
Melanie's Restaurant
01.2005 - 01.2010
- HHA - Home Health Aide
- First Aid/CPR Certified
- PT - Phlebotomy Technician
High School Diploma -
South Shore Highschool
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