Dynamic landscape design professional with a proven track record at JM Austin Enterprises, LLC, excelling in project management and customer relationship management. Expert in hardscaping installation and sustainable practices, I create impactful outdoor spaces while fostering team collaboration and driving business growth. Passionate about delivering exceptional results and enhancing client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner / Operator
JM Austin Enterprises, LLC.
04.2021 - Current
Market, create, organize and implement all facets of landscape design, and hardscaping installation services including but not limited to:
Natural and precast stone and concrete walls, walks and patios, using field stone, bluestone, concrete pavers and segmental retaining wall block.
Installation of gas and wood burning fire pit systems.
Construction of outdoor pergolas, seating areas and entertainment spaces.
Design and implement sustainable landscapes to provide a lasting benefit to the homeowner and the environment alike.
Perform Integrated Pest Management practices, disease and pest diagnosis.
Design and installation of landscape lighting.
Facilitate daily equipment, truck and trailer operations and maintenance.
Perform all necessary business, financial and budgetary responsibilities, including the management and facilitation of social media ad campaigns, and the business website.
Respond to all emergency and non-emergency calls, perform traffic stops, investigate crimes, perform arrests, conduct search warrants, assist public with complaints, write detailed investigation reports and affidavits, mitigate disputes, assist other agencies, respond to and investigate motor vehicle crashes.
Owner / Operator
JM Austin Enterprises, LLC.
09.2010 - 12.2018
Perform residential landscape design, landscape installation, hardscape installation and property maintenance for multiple homes and large estates throughout Albany’s Capital Region.
Practice sustainable landscape design and maintenance practices, utilizing largely indigenous plant species, and creating micro-environments unique to each site.
Design and implement landscapes which have a lasting impact and benefit to the homeowner and the environment alike.
Design and installation of landscape lighting.
Snow and Ice Control and Management.
Annual / seasonal color design and installation.
Landscape Irrigation repair and Maintenance.
Created and monitored business website.
Deputy
Bennington County Sheriff
Bennington, USA
03.2017 - 11.2018
Successfully completed the Vermont Basic Part Time Police Academy:
Use of Force Training, Basic Domestic Violence, Basic Road Procedures, Handgun Qualification, Certified in Baton and O.C. deployment, Introduction in Criminal Law, and 66 hours of (FTO) Field Training.
Court Security, Prisoner Transport, Vehicle Escorts, Uniform and Plain Clothes Security Details, Traffic Control, and Field Training.
Account Manager
The Brickman Group, Ltd.
Schenectady, USA
06.2003 - 12.2009
Assisted in managing multiple landscape maintenance, installation and detail crews, consisting of 35-40 personnel. (Including Management / Performance of Snow Services)
Responsible for customer management and personification, including organizing progress meetings, scheduling, contract development, negotiations, sales, and routine site audits.
- Total annual average for contract sales and job renewal totals: ~1.5 – 1.8 million dollars
- Total annual average additional sales goals / performance: ~ $ 500,000.00
Completed and / or utilized landscape designs, perform estimating, including the use, organization and overall management of sub-contractors and business vendors.
Assisted in organizing and implementing monthly accruals, budgeting, and forecasting.
Schenectady, New York
Intern
Bob’s Trees Tree Haven Trails
Galway, USA
05.2000 - 08.2000
Extensive Training in all aspects of: Machinery operations, planting / growing methods, sales and customer relations (both wholesale and retail), plant design, care and maintenance, including IPM and chemical applications.
Education
Level III-Full Time Residential Basic Training -
Vermont Police Academy
Pittsford, Vermont
05.2019
Certified Part Time Police Officer -
Vermont Police Academy
Pittsford, Vermont
03.2017
15 Credit Hour Internship -
Bob’s Trees Tree Haven Trails
Galway, New York
08.2000
Bachelors of Science - Nursery and Landscape Management Concentration
SUNY Cobleskill College
Cobleskill, New York
01.2000
Skills
Landscape design
Hardscaping installation
Integrated Pest Management
Equipment maintenance
Landscape lighting
Project management
Budget management
Customer relationship management
Sales negotiation
Conflict resolution
Effective communication
Problem solving
Team leadership
Time management
Creative thinking
Staff training and development
Recruiting and hiring
Strategic planning
Sales strategy development
Human resources oversight
Regulatory compliance
Business planning
Vendor negotiation
Business operations management
Risk management
Negotiation
Documentation and reporting
DOT compliance
Preventative maintenance
Relationship management
Transportation safety
Law enforcement procedures
Emergency response
Criminal investigation
Report writing
Technical communication
Risk assessment
Attention to detail
Public speaking
Adaptability
Crime prevention
Evidence collection
Community policing
Investigative skills
Arrest techniques
Firearms proficiency
Patrol procedures
Self-defense techniques
Traffic control
Drug enforcement
Physical fitness
Integrity and honesty
Crime reduction
Legal compliance
CPR/First aid certified
De-escalation techniques
Human relations
Weapons safety
Search and seizure procedures
Risk mitigation
Search and seizure warrants
Conflict de-escalation
Additional Qualifications
25 years of expertise in the horticulture, landscape, turf-grass, and nursery management fields of study and employment.
Strong interpersonal skills, with a genuine interest and positive track record in helping homeowners and private institutions with landscape and horticultural solutions.
19 years of sales, leadership, and management experience at various levels within both demanding large commercial organizations, and residential accounts.
15 years of Pesticide use and handling expertise, Licensed as a New York State Pesticide Applicator in Category 3A.
11 years’ experience in writing standard and organic turf programs, including the study and analysis of soil structures.
8 years of experience and general working knowledge and understanding of the Spanish language and Hispanic work force.
7 years of experience in performing routine horticultural and business training workshops.
Member of the New York State Nursery and Landscape Association as a Certified Nursery and Landscape Professional since 2001.
25 years of routine utilization of Microsoft Word, Outlook, Excel, Photo Shop, and Power Point.
Completed the Alleer and Dale Carnegie Training & Consulting training sessions on Time Management, Leadership, Sales, and Consultative Skills.
Acted as a key organizer and presenter of the JP Horizons 52 Week Working Smarter Training Challenge for a team of industry professionals.
Attend multiple training seminars for NYS DEC, Cornell Cooperative Extension, and other Industry related workshops to obtain credits and up to date information on industry trends.