Jared McGregor
Henderson,NV
Summary
Dedicated and dependable professional with extensive experience in team leadership, employee training, customer service, and operational support within fast-paced environments. Proven track record of mentoring team members and communicating effectively across departments while maintaining high performance standards that prioritize safety, accountability, and teamwork. Recognized for adaptability and problem-solving skills that foster individual development and overall team success. Eager to leverage leadership capabilities, operational expertise, and team-building skills in a supervisory role at Zoox.
Overview
10
10
years of professional experience
Work History
Advanced Testing V02 Instructor
Zoox
Las Vegas
03.2024 - Current
- Operate and test autonomous vehicles & vehicle software, maintaining safety standards and protocols. Operating and troubleshooting autonomous software. Mentor and instruct new hires on company protocols and procedures. Participating in team training sessions/meetings in order to improve training procedures and expand team knowledge. Responsible for conducting Trainee checkrides with accurate feedback and evaluation.
- Conduct Advanced Software Tests ranging from Mapping , Geofencing , Isolation Tests , Drive Reviews, etc.
Customer Support Specialist
EagleView
Las Vegas, NV
01.2023 - 03.2024
- Achieved high customer satisfaction by effectively managing inbound and outbound calls for order placements and report modifications. Resolved customer email inquiries and handled account and billing concerns to streamline service delivery.
- Analyzed and retrieved imagery from internal databases to initiate the development of precise data reports for customer insights.
- Enhanced operational efficiency by effectively utilizing and maintaining diverse software tools throughout the workday.
Assistant Manager
Forever 21
Las Vegas
02.2017 - 12.2020
- Evaluated candidate qualifications through comprehensive 1-on-1 and group interviews, overseeing selection processes.
- Coordinated daily meetings to engage employees in discussions regarding updates, challenges, and both daily and yearly sales goals.
- Assisted in developing a feedback tracking system to collect data and improve customer service experiences. Supported the establishment of sales operations by creating database systems and executing sales and marketing strategies. Facilitated the hiring and training of new employees on product knowledge, customer service, and consultative selling techniques.
- Supported inspection of landing pages, product information, and checkout options to enhance visual appeal and usability. Assisted in evaluating promotional offerings, such as discounts and bulk packages. Verified proper configuration of payment options and promotional tabs. Collaborated with stakeholders for effective implementation of website changes. Reviewed and uploaded customer product feedback. Monitored website traffic and customer feedback to assess impact of site updates. Coordinated with SEO specialists to boost website visibility. Scheduled and communicated necessary site maintenance. Analyzed sales data to forecast future sales and inventory needs.
- Designed and deployed inventory management solutions aimed at improving stock accuracy.
Private Insurance & Investment Agent
Financial Services
Las Vegas
01.2016 - 01.2017
- Formerly licensed in multiple states with experience in high-ticket insurance sales and client relationship management, providing guidance on life insurance, financial protection, debt management, and long-term financial planning strategies for individuals and families.
- Conducted personalized client consultations focused on budgeting, income protection, retirement preparation, and wealth-building fundamentals tailored to each client’s financial goals and lifestyle needs.
- Built and maintained a referral-based client network through consultative sales techniques, strong communication skills, and long-term relationship management.
- Worked with a wide range of clients, including high-income and high-value households, to identify appropriate financial protection solutions and long-term coverage strategies.
- Educated clients on financial literacy concepts including emergency funds, compound growth, risk management, and family protection planning to support informed financial decision-making.
- Assisted families in evaluating insurance coverage needs and selecting customized protection plans based on financial priorities, income goals, and future planning objectives.
- Developed strong public speaking, leadership, presentation, and sales skills through client consultations, financial presentations, and team training environments.
Education
High School Diploma -
Mira Loma High School
Sacramento05-2015
Skills
- Staff supervision / Managerial
- Payroll and scheduling oversight
- Effective communication skills
- Analytical problem solving
- Communications
- Responsive to new challenges
- Team collaboration / Team Building
- Computer literacy
- Retail operations management
- High Ticket Sales / Sales expertise
- Financial Services / Insurance
- Recruitment and integration
- Autonomous Vehicle Software
LANGUAGES
English
Timeline
Advanced Testing V02 Instructor
Zoox
03.2024 - Current
Customer Support Specialist
EagleView
01.2023 - 03.2024
Assistant Manager
Forever 21
02.2017 - 12.2020
Private Insurance & Investment Agent
Financial Services
01.2016 - 01.2017
High School Diploma -
Mira Loma High School