Ania Jojic
Royal Oak
Summary
Ambitious Advanced Medical Support Assistant with extensive experience in medical field. Outstanding performance in managing patient workflow. Accurately documenting patient information in EMR, and providing comprehensive patient education. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant
John D. Dingell VA Medical Center
11.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, technicians, nurses, and administrative personnel.
- Superuser for the VA’s Electronic Health Record Modernization (EHRM).
- Verified patient insurance coverage for services rendered at the facility.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems like VISTA R3, CPRS and VISTA GUI for seamless integration into the team.
- Collaborated with interdisciplinary teams to optimize patient care.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Interviewed patients to verify and update demographic records.
- Directed patients to exam rooms and other clinics within the hospital
- Answered telephone calls to offer office information, answer questions, and direct calls to staff or other departments
- Implemented care and efficiency improvements to support and enhance office operations.
E-Commerce Manager
Savorfull
01.2018 - 06.2022
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction for Rock Connections (Quicken Loans), Southeastern Conference (SEC), Franklin Athletic Club, Amrock, StockX, Rocket Mortgage, Bedrock Detroit, and NBA Coaches Association
- Tested website changes to predict user capabilities for use in strategic planning and online marketing
- Completed up to 60 sales and shipments every week for large companies with more than 5000 employees
- Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing
- Created and maintained corporate website content with accurate prices, products and contact information
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Closely collaborated with project members to identify and quickly address problems
- Maintained excellent attendance record, consistently arriving to work on time
Executive Administrative Assistant
Savorfull
01.2017 - 01.2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Promoted team productivity by keeping supplies organized and well stocked
- Used Basecamp Project Management to coordinate meetings, appointments and tasks for 2 senior executives
- Worked with senior management to initiate new projects and assist in various processes
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Allocated executive tasks and managed complex calendars and administrative functions
- Seamlessly interacted with colleagues to plan and complete special projects
- Facilitated training and onboarding for incoming office staff
- Organized envelopes, postage and mail correspondence for staff and leadership
Operation Manager
Franklin Athletic Club
01.2014 - 01.2018
- Daily managerial, human resources and staffing responsibilities
- Schedule, coordinate, delegate and oversee tasks for 30 staff members
- Build and expand customer relationships to improve membership retention
- Strong focus on customer satisfaction utilizing strong customer service skills
- Accountable for various billing accounts, as well as different item ordering for whole facility
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Boosted team performance with enhanced employee evaluation processes
- Identified procedure or process changes required to improve performance and productivity
Education
Master of Science - Health Education
Wayne State University, College of Education
Detroit, Michigan, USABachelor of Arts - Liberal Arts and Sciences, Psychology
Wayne State University, College of Education
Detroit, Michigan, USASkills
- Patient Appointment Scheduling Expertise in VISTA R3 and VISTA Scheduling GUI
- Expert in CPRS
- Superuser for EHRM
- Familiar with Clinical Scheduling Grids
- Expert in MS Office (Excell, Word, Powerpoint etc)
- Data graphic presentations and statistical analysis
- Complex Problem-Solving
- Conflict resolution techniques
- Medical terminology understanding
- Continuous learning mindset
- Professionalism and Ethics
- HIPAA Compliance Understanding
- Patient Communication
- Patient Care Coordination
- Patient Flow Management
- Medical Office Procedures and Support
- Reliable team player
- Insurance Verification
- Skilled in Staff Management and Project Management
- Organizational / Managerial Skills
- Operational Efficiency of Team and Business
- Team Recruiting and Onboarding
- Building Business Partnerships
- Project Development
- Organizing Staff Schedules
- Employee Retention
- Customer Service
- Search Engine Optimization (SEO)
- Sales Records Management
- Advanced Knowledge in Intuit QuickBooks
- Knowledge in POS Inventory System Operation
- Skilled in Invoice Preparation and Invoicing Clients
- Customer Order Management / Billing
- Inventory Coordination / Management
- Experienced in Managing Networking Events
Accomplishments
Received Outstanding on Performance Plan for year 2023-2024
Timeline
Advanced Medical Support Assistant
John D. Dingell VA Medical Center
11.2022 - Current
E-Commerce Manager
Savorfull
01.2018 - 06.2022
Executive Administrative Assistant
Savorfull
01.2017 - 01.2018
Operation Manager
Franklin Athletic Club
01.2014 - 01.2018
Master of Science - Health Education
Wayne State University, College of Education
Bachelor of Arts - Liberal Arts and Sciences, Psychology
Wayne State University, College of Education