Jared Mclaughlan
Orlando
Summary
Dynamic ramp agent with expertise in supervising ground operations to enhance efficiency and safety. Trained teams on equipment usage and safety standards, leading to a significant reduction in incident rates. Strong communicator ensuring seamless coordination among team members for timely aircraft servicing.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Orlando
01.2025 - Current
- Loaded and unloaded baggage from aircraft with care and efficiency.
- Operated ground support equipment to ensure timely aircraft turnaround.
- Communicated effectively with team members to coordinate ramp activities.
- Conducted safety checks on equipment before use to maintain compliance.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Lead Ramp Agent
Alliance Ground International
Orlando
01.2023 - 01.2025
- Supervised ramp operations to ensure timely aircraft servicing and strict adherence to safety protocols, minimizing risk of incidents.
- Coordinated baggage handling and loading processes to enhance aircraft turnaround efficiency.
- Enforced safety procedures while directing ground personnel, ensuring safe operation of equipment and compliance with regulations.
- Trained new ramp agents on equipment use and safety standards, fostering skill development.
- Conducted thorough inspections of ground support equipment to ensure compliance with safety regulations.
- Facilitated conflict resolution among team members during peak operational shifts, promoting a collaborative work environment.
- Communicated critical information regarding flight schedules and weather conditions to pilots.
Farm Technician Shift Lead
Bay Water Shell Fish
Bainbridge Island
01.2021 - 01.2023
- Completed harvesting activities using harvesters, tractors and other heavy equipment.
- Harvested Oysters to make ready for sale and consumption by picking, cleaning and packing with labels.
- Drove Box Trucks and Forklifts to Distribute Oysters to Market.
- Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.
- Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
- Repaired buildings, fences and other pertinent structures to keep Oysters Properly Secured.
- Used all-terrain vehicles to patrol expansive land holding areas to monitor Seed Growth activity.
- Monitored staff performance and resolved issues to maintain operational efficiency.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates based on skill levels to enhance team productivity.
Service Manager
Chiptole
Silverdale
01.2019 - 01.2021
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Supported and motivated employees to achieve high retention rates.
- Hired and trained service department staff to drive performance.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Delegated work to staff, setting priorities and goals.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored employee performance through key metrics analysis.
- Directed employees on new management policies to facilitate smooth transitions within the team.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Deli Clerk
Safeway
Bainbridge Island
07.2018 - 01.2019
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Informed customers of deli specials to increase profits.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Documented and entered special orders for event catering and party trays.
- Followed recipes and customer requests to prepare meals.
- Revamped food displays and customer-facing areas to enhance visibility and promote sales of special items.
- Monitored and documented refrigerator and freezer temperatures to ensure optimal food quality and freshness.
- Verified signage accuracy to ensure correct pricing and information for customers. and pricing to verify accurate displays on counters and in cases.
- Provided product samples to customers to encourage purchases of featured items. to promote and upsell specials.
- Designed visually appealing food arrangements for special orders and party trays, enhancing customer satisfaction.
- Assessed customer needs and evaluated food allergies to suggest additional menu items.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Painter
rogers paint Group
Port Hadlock
01.2018 - 07.2018
- Painted walls and surfaces using traditional and sprayer methods, ensuring timely completion of projects.
- Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
- Spread undercoats and finish materials using rollers and spray equipment.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Soothed and finished surfaces on walls, trim and cabinetry.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Selected brushes and materials for painting tasks, maintaining quality and compatibility standards.
Housekeeper
Port Ludlow Resort
Port Ludlow
07.2017 - 01.2018
- Prepared rooms to occupant-ready status, ensuring comfort and satisfaction for future guests.
- Applied deep-cleaning techniques to ensure hygiene standards in high-traffic areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Regularly checked and organized cleaning supplies to ensure availability for daily tasks.
- Cleared furniture to access baseboards and thoroughly clean dust and dirt buildup from neglected areas.
- Washed sheets and treated stains to ensure linens were clean and presentable.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Engaged with clients and guests to provide friendly service and enhance their experience.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Education
High School Diploma -
Chimacum High School
Chimacum, WA06-2017
Skills
- Ground Equipment Maintenance
- Safe Equipment Use
- Safety Compliance
- Safety Protocol Adherence
- Cargo Handling
- Tractor and Implement Operation
- Machinery Maintenance
- Machinery Upkeep
- Troubleshooting and Repair
- Operational Efficiency
- Dependability
- Physical Stamina
- Time management
- Multitasking
- Team Coordination
- Conflict management
- Team Building
- Verbal and Written Communication
- Service Oriented
- Inventory Management
- Budget Control
- Work prioritization
- Cleaning Methods
- Detail-oriented
- Technical Skills
- Chemical Applications
- Facility Repairs
- Heavy Lifting
- Passenger Assistance
- Ramp Area Coordination
- Supply Replenishment
- Multitasking
- Guest support
- Ramp Area Coordination
- Supply Replenishment
- Safety Protocol Adherence
Additional Information
Jared Mclaughlan
Farm Technician/Shift Lead
Email: Jaredmclaughlan@outlook.com
Phone: 3605067378
6/11/2023
Caleb Davis
General Manager
BayWater Shellfish Farms, Inc
10610 Manitou Park Boulevard NE
Bainbridge Island, Wa 98110
Phone: 1-206-795-3764
Email: Caleb@baywatershellfish.com
Carol Johnson
General Manager
Chipotle
11065 Pacific Crest PI NW, Suite B101
Silverdale, Washington 98383
Phone: 1-253-228-2858
Email: wa.2443.silverdale@chipotle.com
Judy Curtis
Equine Podiatrists
Port Ludlow, Washington 98365
Phone:1-360-774-1063
Email: N/A
Timeline
Ramp Agent
Southwest Airlines
01.2025 - Current
Lead Ramp Agent
Alliance Ground International
01.2023 - 01.2025
Farm Technician Shift Lead
Bay Water Shell Fish
01.2021 - 01.2023
Service Manager
Chiptole
01.2019 - 01.2021
Deli Clerk
Safeway
07.2018 - 01.2019
Painter
rogers paint Group
01.2018 - 07.2018
Housekeeper
Port Ludlow Resort
07.2017 - 01.2018
High School Diploma -
Chimacum High School