Jared Nieto
Weston,FL
Summary
Friendly professional with exceptional sales skills, attention to detail, and dynamic customer engagement. A reliable communicator promoting efficiency and problem resolution.
Overview
20
20
years of professional experience
Work History
Special Service Agent
Silversea
06.2023 - Current
- Communicated directly with the ships for special service requests for guests, such as suite preferences, food allergies, or any pre-cruise inquiries and answered any guest emails regarding anything general or specific about the ship or provide them with onboard item requests.
- Reported to the ship of any last-minute updates on guest information details, insurance, emergency contact information, nationality report, missing shipboard credits and also requirements of champagne bottles, and flowers to order before the voyage starts. Processed gift orders purchased for guests from travel agents or family and advised to ship to deliver the gifts to the guests' suites.
- Worked jointly with groups and the ship to plan cocktail parties and dinner reservations for guests making sure that guests' special needs are taken care of, including any celebrations or special food items or drink requests for them to have in their suite upon arrival, ensuring they have a perfect voyage with us.
Reservations Agent
Silversea
10.2022 - 07.2023
- Service incoming phone calls in a professional, courteous, and efficient manner.
- Sell cruises to various destinations along with optional programs such as air, land, hotel, insurance, etc.
- Provide information to callers about Silversea ships, destinations, itineraries, and policies.
Stage Manager
Yoh
08.2019 - 04.2020
- Provided services for NBC 6 South Florida.
- Identified and approved equipment and elements required for productions such as scenery, lights and music.
Marketing and Communications Assistant
City Of Coral Springs
08.2015 - 01.2018
- Worked closely with police and fire fighter department as videographer, producer and editor covering varieties of community outreach programs plus city events organized by Communications & Marketing department.
- Provided content for social media platforms, such as community packages, city promo's and, live sessions.
Producer / Editor
Miami Dolphins
06.2008 - 09.2014
- Produced and edited videos for cross-platform distribution including football games at Hard Rock Stadium, Dolphins.com, Miami Dolphins television affiliates, and NFL Now application.
- Multimedia producer of daily radio and television show, “The Finsiders”, on 940-AM WINZ and Fox Sports Florida.
Front Desk Associate
Holiday Inn Express Hotel
02.2007 - 02.2008
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Card Member Consultant
American Express
10.2005 - 02.2006
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built and cultivated long-term quality relationships with over a hundred of clients by addressing needs and providing superior customer service.
Card Account Services
Wild Card Systems
07.2004 - 07.2005
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
Education
High School Diploma -
Cypress Bay High School
Weston, FL06.2004
Skills
- Customer service
- Communications in between travel agents request and voyages
- Sales force
- Report preparation
- Shipping procedures understanding
- Strong analytical and problem-solving skills
- Transaction processing
- Order documentation
- Multitasking
- Attention to detail
- Detail and quality control
- Teamwork and collaboration
Additional Information
- AWARDS/ RECOGNITION , 3x Emmy Award Winner 2012 “Making the Squad” and “Behind the Scenes: In-Game- Entertainment” 2014 "Under the Helmet: Brent Grimes". Additional Seven Suncoast Chapter Emmy nominations. 2013 Promax Award (Gold)- “Richie Incognito: Fan Conduct” 2012 Promax Award (Silver)- Miami Dolphins Cheerleaders “Call Me Maybe”. 2010 IDEA Golden Matrix Award “Best Overall Video Display” .
Timeline
Special Service Agent
Silversea
06.2023 - Current
Reservations Agent
Silversea
10.2022 - 07.2023
Stage Manager
Yoh
08.2019 - 04.2020
Marketing and Communications Assistant
City Of Coral Springs
08.2015 - 01.2018
Producer / Editor
Miami Dolphins
06.2008 - 09.2014
Front Desk Associate
Holiday Inn Express Hotel
02.2007 - 02.2008
Card Member Consultant
American Express
10.2005 - 02.2006
Card Account Services
Wild Card Systems
07.2004 - 07.2005
High School Diploma -
Cypress Bay High School
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