JARED ORTGIESEN
North Salt Lake,UT
Summary
I am a highly motivated Lead Cargo Agent for Delta Air Lines at Salt Lake City International Airport. I recently retired from being a Law Enforcement officer with 20 years of experience with Weber County Sheriffs Office. My current role is to supervise and assist in the proper acceptance of cargo. I am also responsible for training and managing compliance with Security Screening. I have had the opportunity to train new Deputies in the proper application of Law Enforcement procedures for over 15 years. I have planned and managed several multi-jurisdiction operations. Experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Cargo Agent
Delta Air Lines
11.2021 - Current
- I am currently assigned to the TDY Certified Field Trainer team where I facilitate corporate learning on several different topics to corporate standards
- I am one of only a few Q certified trainers for Delta Air Lines in Cargo Security Screening, Cargo Security Screening Supervisor
- I am also a Cargo Acceptance and Cargo Handling instructor.
- Managed a team of cargo agents to effectively handle shipments, resulting in increased customer satisfaction.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients as their primary point of contact within the organization.
- Improved cargo processing efficiency by implementing streamlined procedures and documentation practices.
Law Enforcement Officer
Weber County Sheriffs Office
07.2001 - 07.2021
- I have had the opportunity to train new Deputies in the proper application of Law Enforcement procedures for over 15 years
- I have planned and managed several multi-jurisdiction operations.
- Provided testimony in court proceedings.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Conducted preliminary investigations at scenes of major crimes.
Education
Law Enforcement Officer - Police Officer Standards And Training
Weber State University
Ogden, UT2001
High School Diploma -
Bonneville High School
Washington Terrace, UT05.1998
Skills
- Customer service skills
- Dangerous Goods Handling
- Warehouse Management
- Critical Thinking
- Calm Under Pressure
- Friendly, Positive Attitude
- Verbal Communication
- Team Management
- Supervision and leadership
- Problem-Solving
- Attention to Detail
- Public Speaking
Accomplishments
- 2020 Weber County Sheriffs Office Law Enforcement Deputy of the Year.
- Earned a life-saving medal in 2020.
Certification
- IATA dangerous goods acceptance agent
- WebVision Acceptance and Handling instructor
- Screening/Screening Supervisor instructor
Timeline
Lead Cargo Agent
Delta Air Lines
11.2021 - Current
Law Enforcement Officer
Weber County Sheriffs Office
07.2001 - 07.2021
Law Enforcement Officer - Police Officer Standards And Training
Weber State University
High School Diploma -
Bonneville High School