Jared Parks
Weston,FL
Summary
Diligent agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Works very well under pressure.
Overview
2
2
years of professional experience
Work History
Bag Service Officer
Envoy Air Inc.
05.2023 - Current
- Coordinated retrievals of lost baggage as well as reparations for damaged baggage
Ground Security Coordinator
Envoy Air Inc.
12.2022 - Current
- Supervised team of ground security officers, providing guidance on best practices and enforcing compliance with company policies and regulations.
- Liaised with TSA agents as needed to share information about potential threats or suspicious activity detected within airport premises.
- Developed and maintained strong relationships with stakeholders to foster collaborative approach to airport ground security.
Lead Ramp Agent
Envoy Air Inc.
06.2022 - Current
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
- Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
- Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
- Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
- Guided aircraft into and out of parking positions using hand signals.
Customer Service Agent
Envoy Air Inc.
06.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Aviation Management And Operations
Western Michigan University
Kalamazoo, MI06.2024
Skills
- Computer Skills
- Hazard Identification
- Technical knowledge
- Access Control
- Crisis Management
- Integrity and Honesty
- Customer relations skills
- Customer service and assistance
- Physical Fitness
- Hazardous items knowledge
- Stress Tolerance
- Team Development
- De-Escalation Techniques
Leadership Positons
- Captain of Cypress Bay High hockey team 2019-2020
- Captain of Florida Alliance hockey team 2019-2020
- President of Athletes Helping Athletes nonprofit organization 2018-2020
- Secretary of Western Michigan Stallions hockey team 2021-2022
- Ramp Lead for Envoy in Kalamazoo 2023- current
Timeline
Bag Service Officer
Envoy Air Inc.
05.2023 - Current
Ground Security Coordinator
Envoy Air Inc.
12.2022 - Current
Lead Ramp Agent
Envoy Air Inc.
06.2022 - Current
Customer Service Agent
Envoy Air Inc.
06.2022 - Current
Bachelor of Science - Aviation Management And Operations
Western Michigan University