JARED QUENGA

As a proactive professional, I bring extensive experience in delivering IT solutions, offering comprehensive end-user support, devising process enhancement strategies, and implementing applications alongside troubleshooting methodologies to drive technical advancement and enhance business efficacy. I excel in diagnosing and resolving computer hardware and software issues, adeptly handling network and security concerns, and meticulously documenting reports on intricate IT hurdles, systems, and procedures, consistently surpassing predefined objectives. Additionally, I have a track record of success in developing computer training resources and providing guidance on troubleshooting techniques, usage protocols, and component administration.

CompTIA Security+ Certification (In Progress)

• Versatile professional with a broad skill set encompassing technical assistance, project coordination, training and development, client assistance, risk evaluation, program coordination, end-user assistance, information management, system administration, process enhancement, problem-solving, issue tracking systems management, and desktop assistance.
• Excel in providing comprehensive support across various domains, from guiding end-users through technical challenges to managing complex projects and optimizing workflows.
• Adeptness in problem-solving and risk evaluation ensures efficient operations, while their proficiency in information management and system administration guarantees smooth functioning of IT infrastructure. With a strong focus on client satisfaction and continuous improvement, they contribute effectively to organizational success.