Siyabonga Mkhwanazi
East Hartford,CT
Summary
Seasoned System Administrator with comprehensive expertise in implementing, and maintaining IT systems. Proficient in server administration, network configurations, and security protocols. Experienced in troubleshooting complex issues, implementing automation solutions, and ensuring high availability. A collaborative team player with a customer-centric approach, dedicated to delivering IT solutions that align with business goals and enhance operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator
Franklin Products
11.2023 - Current
- Install, configure, and maintain server hardware and software.
- Configure and maintain networking equipment, including routers, switches, and firewalls.
- Create and manage user accounts, permissions, and access rights.
- Implement and maintain security policies, procedures, and protocols.
- Respond to help desk tickets, diagnose problems, and provide solutions.
- Implement and manage virtualization technologies.
- Managed onboarding and offboarding of employees
Technical Support Analyst
GalaxE Solutions(Cigna)
07.2022 - Current
- Performed password reset (active directory, password manager, workday), account unlocks, network connectivity and VPN troubleshooting.
- Supported and troubleshot Office365 applications, email accounts in multiple Exchange environments, certificate installation, and Windows OS troubleshooting.
- Utilized ITIL and Service Now (IRIS) to log incident tickets toward resolution.
- Assisted internal employees and clients in troubleshooting Citrix Remote Desktops and related applications.
- Provided Help Desk support by troubleshooting IT issues related to software/hardware, network and server errors and other IT related problems.
- Meraki and Aruba device, to provide secure, and always on VPN connection to corporate LAN.
IT & Quality Control Specialist
Dollar Tree Distribution Center
04.2016 - 06.2022
- Delivered onsite technical support for over 50 employees.
- Configured hardware and granted system permissions to new employees.
- Used Warehouse Management Systems AS400 to help manage operations of distribution to complete daily assignments.
- Educated production team on quality control issues which improves overall product quality at daily.
Bindery Opertor & Technician
Data Mail
08.2014 - 06.2016
- Responded to 5 machine problems throughout plant by diagnosing and fixing problems as quickly as possible to avoid delays.
- Performed responsible manual and machine operator tasks in setup, which led to more work being produced and better quality
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
- Trained new associates to perform other bindery department operations
Education
Associate of Science - Computer Information Systems
Capital Community College
Hartford, CT03.2020
Skills
- Citrix XenApp
- Hardware and Software Installation
- Desktop Support
- Hardware Upgrades
- Customer Service Expertise
- Mac Systems
- Configuring Devices
- Windows Vista
- Quality Assurance
- Application Support
- Account Management
- MS Office Proficiency
- Apple IOS
- Windows 10
- Remote Technical Support
- Microsoft Windows and Office
- TCP/IP
- Windows Servers
- Customer Service
- Service Now
- Mobile Device Management
- Virtual Machine Operation
- Resolving Issues
- Monitoring
- Network Systems
- Jira
- Lan/Wan
- Technical Support
- Microsoft Operating Systems
- Problem Solving Skills
- Microsoft Office
- Troubleshooting Issues
Certification
Coursera East Hartford, CT — IT
- Google IT Support Professional Certificate
- Career Labs Certificate in IT technology training
Timeline
System Administrator
Franklin Products
11.2023 - Current
Technical Support Analyst
GalaxE Solutions(Cigna)
07.2022 - Current
IT & Quality Control Specialist
Dollar Tree Distribution Center
04.2016 - 06.2022
Bindery Opertor & Technician
Data Mail
08.2014 - 06.2016
Associate of Science - Computer Information Systems
Capital Community College
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