Jared Rodriguez
El Paso,TX
Summary
Versatile and confident IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
8
8
years of professional experience
7
7
Certification
Work History
District IT Technician
Socorro ISD
02.2021 - 06.2024
- Expertly troubleshooted and resolved device issues, ensuring minimal downtime.
- Led the imaging process for new devices, streamlining deployment.
- Enhanced user satisfaction by providing exceptional customer service.
- Spearheaded school projects, including lab installations, removals, and upgrades.
- Proficiently navigated social media and web programs to support users.
- Delivered technical assistance through remote programs, ensuring efficient problem resolution.
- Operated the help desk, guiding users through technical issues both remotely and via phone.
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
RMP IT Technician
RMPersonnel
06.2020 - 02.2021
- Collaborated with the Team Leader of Technology Services to support departmental projects.
- Managed the logistics and distribution of 36,000 laptop devices, ensuring timely and efficient deployment.
- Provided technical assistance in student laptop repairs, enhancing device readiness and reliability.
- Maintained and optimized office PCs, networks, and mobile devices, ensuring smooth operations.
- Set up PCs, projectors, and microphones for video conferencing rooms, facilitating seamless communication and presentations.
Student IT Tech Assistant
Americas High School
08.2016 - 05.2020
- Assisted in the imaging process for school devices, ensuring smooth deployment and functionality.
- Fostered a positive work environment through strong interpersonal skills and proactive teamwork.
- Managed incoming phone calls, efficiently processing requests, transferring calls, and relaying messages.
- Applied technical skills in repairing devices, enhancing their performance and longevity.
- Diagnosed and resolved technical issues promptly, minimizing downtime and disruptions.
- Delivered exceptional customer service by engaging with teachers and students, addressing their technological needs effectively.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
Americas High School
El Paso, TX05.2020
Skills
- Social Media navigation and understanding
- Software configuration
- Hardware Installation
- Desktop Technical Support
- Remote Support
- Help Desk Operations
- IT Documentation
- Operating system management
- Help Desk Management
- Microsoft Windows and Office
- Customer Service
- Active Listening
Certification
- CompTia A+ Certified
- Dell Certified
- CCNAv7: Introduction to Networks Instructor Level Certification
- Office Word Certified
- TestOut Network Pro Certified
- TestOut PC Pro Certified
- Lenovo Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District IT Technician
Socorro ISD
02.2021 - 06.2024
RMP IT Technician
RMPersonnel
06.2020 - 02.2021
Student IT Tech Assistant
Americas High School
08.2016 - 05.2020
High School Diploma -
Americas High School