Jared Schultz
New Baltimore
Summary
Dynamic leader with extensive experience in resource allocation and customer relationship management. Known for developing comprehensive project plans that align with client objectives, driving successful outcomes and enhancing overall customer satisfaction.
Overview
14
14
years of professional experience
Work History
Implementation Project Manager
Nextiva
Scottsdale
07.2021 - 06.2025
- Executed onboarding process, adhering to deadlines and service level agreements while managing customer expectations.
- Consistently met or exceeded productivity metrics, enhancing overall customer experience.
- Conducted project status meetings to monitor progress and resolve issues promptly.
- Developed comprehensive project plans aligning with client objectives and deliverables.
Operations Manager
Garden of Eden Landscape and Design
Auburn Hills
04.2018 - 12.2020
- Facilitated development of annual budgets, operational standards, and strategic business objectives.
- Conducted high-level negotiations to secure lucrative contracts while fostering client relationships.
- Designed and implemented a payroll system to enhance efficiency and effectiveness.
- Supervised 10-15 employees to ensure adherence to policies and operational standards.
Technology Innovation Support Manager
Topgolf
Dallas
01.2016 - 11.2017
- Directly managed 10-20 technology specialists, ensuring timely resolution of support tickets within defined SLAs.
- Mentored and coached team members across departments, delivering ongoing training and support.
- Developed dashboards to illustrate trends and metrics, providing analysis to executive leadership weekly.
- Served as gatekeeper to evaluate new technology initiatives for potential impacts on field operations and financial impacts.
- Executed ad-hoc projects and tasks as assigned by leadership.
Senior Technology Specialist
Topgolf
Dallas
01.2015 - 01.2016
- Partner with stakeholders company wide to implement new technology solutions, improve existing systems by studying current practices, designing modifications, and organizing change
- Design New software / hardware rollout project plans
- Serve as liaison between file and department end users; provide reference and ongoing training
- Ad-hoc projects and tasks assigned by executive leadership
Business /Senior Quality Analyst
Topgolf
Dallas
06.2011 - 01.2015
- Conducted root cause analysis of defects and developed corrective action plans.
- Established and implemented quality assurance processes to ensure product excellence.
- Collaborated with stakeholders company-wide to enhance technology solutions and systems.
- Played a key role in company-wide technology development initiatives.
- Executed ad-hoc projects and tasks assigned by leadership.
Education
Fire Academy & EMT -
Macomb Community College
Warren, MI06-2005
Some College (No Degree) - Business Management
Central Michigan University
Mount Pleasant, Michigan, MI05-2005
Skills
- Project management
- Client onboarding
- Project planning
- Resource allocation
- Risk management
- Customer relationship management
- Proven Leader
- Team Player
- Works well under pressure
Timeline
Implementation Project Manager
Nextiva
07.2021 - 06.2025
Operations Manager
Garden of Eden Landscape and Design
04.2018 - 12.2020
Technology Innovation Support Manager
Topgolf
01.2016 - 11.2017
Senior Technology Specialist
Topgolf
01.2015 - 01.2016
Business /Senior Quality Analyst
Topgolf
06.2011 - 01.2015
Fire Academy & EMT -
Macomb Community College
Some College (No Degree) - Business Management
Central Michigan University