Jared Silva
Albuquerque
Summary
- Dynamic professional with a proven track record in leading and streamlining operations, optimizing team performance, and managing projects under tight deadlines. Successful in launching and growing a profitable videography business, with expertise in enhancing operational efficiency through robotic maintenance and process optimization. Recognized for elevating customer satisfaction by proactively resolving complaints and delivering exceptional service. Committed to fostering team cohesion, exceeding sales targets, and implementing strategic initiatives while adapting swiftly to emerging technologies in high-pressure environments.
- Professional with experience in system support, prepared to deliver impactful results. Skilled in troubleshooting, network management, and software maintenance. Strong focus on team collaboration and adapting to changing needs. Valued for reliability, problem-solving abilities, and clear communication.
Overview
2027
2027
years of professional experience
Work History
Plant Manager
Pinnacle Propane
Albuquerque, NM
08.2025 - Current
- Oversaw daily plant operations, ensuring compliance with safety and environmental regulations.
- Completed training and certification for LP-9 license, enabling responsible handling and distribution of propane.
- Managed inventory control processes to optimize supply chain efficiency and reduce expenses.
- Developed training programs for staff, fostering skill development and adherence to best practices.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Implemented maintenance schedules for equipment, enhancing operational reliability and performance.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
Systems Support Specialist
New Mexico Technology Assistance Program
Albuquerque, NM
- Contributes to the organization and management of assistive technology (AT) devices, helping to ensure individuals with disabilities have access to the tools they need to thrive.
- Communicate with consumers to track the status and usage of all AT devices, answering questions, and aid/training as needed.
- Input data related to device demonstrations, loan records, and training sessions provided by the AT staff.
- Ensure timely and accurate documentation of all AT-related activities.
- Ship and track devices loaned to consumers, monitoring their return after trial periods.
- Assisted in training clients on the use of assistive technology applications and tools.
- Collaborated with external vendors to troubleshoot complex technical problems effectively.
Editor | Helicopter Photographer
KOAT Action 7 News
Albuquerque, NM
- Led the editorial process for news footage, coordinating with reporters and producers to ensure impactful daily story presentation across broadcast and digital platforms.
Oversaw the collection of dynamic visual content, including video and still images, for online distribution, enhancing digital storytelling.
Managed helicopter camera operations for comprehensive aerial coverage of significant news events and stories. - Developed a robust safety protocol for helicopter photography sessions, resulting in zero incidents over 20 flights.
- Established a comprehensive post-production workflow that significantly decreased editing duration while enhancing overall photo quality.
- Edited news scripts for clarity, accuracy, and adherence to style guidelines.
Team Leader | Robotics Maintenance
Amazon
Albuquerque, NM
- Monitored policy adherence, tracked attendance, and reported on Automated Timekeeping System (ATS) and labor hours. Served as key resource for associates on floor, conducted training, ensured compliance with Standard Operating Procedures (SOP), and supported area performance through monitoring, reporting, and feedback on associate performance. Received training on robotic operations, enabling swift and safe resolution of programming issues, jams, and other problems.
- Developed a mentorship program within maintenance team, resulting in an 50% reduction in incident response time.
- Boosted team efficiency by 15% and reduced repair turnaround times by streamlining maintenance workflows.
- Slashed machinery downtime by 5% by instituting a predictive maintenance schedule.
- Led a robotics maintenance team to achieve an 95% operational uptime.
Assistant Editor
ZWICK Post
Los Angeles, CA
- Supported lead editors in post-production tasks for film and television projects. Analyzed raw footage, selected optimal shots, cataloged selections in database for straightforward retrieval, assembled requested footage, and set up editing software.
- Led post-production schedule of 10 projects simultaneously, ensuring fulfillment of timelines without sacrificing quality.
- Streamlined editing workflow for a major project, reducing editing time by 17% without compromising quality.
- Mastered novel editing software (Adobe Premiere Pro, Final Cut Pro, Photoshop).
Videographer & Photographer
Silva Studios
Albuquerque, NM
- Capitalizes on strong entrepreneurial drive to launch a video and photo production business, acquiring extensive knowledge in camera and lighting equipment and settings to meet industry standards, along with business acumen to maintain profitability.
- Fostered and maintains lasting relationships and connections with industry professionals at Netflix, Universal Studios, and various small production companies, offering insights into workings of a production company.
- Boosted social media engagement by 45% by creating impactful content for company's Instagram and Twitter accounts.
- Photographed high-profile wedding events, with final albums receiving exceptional feedback from clients.
Photographer
Lifetouch Portrait Studios
Albuquerque, NM
- Enhanced photo aesthetics through digital editing and optimized subjects' positioning, prop placements, and lighting setups to improve final outputs. Managed inventory for photographic products and equipment. Coordinated scheduling and booking of locations for photo shoots, while collaborating effectively with clients and contacts to ensure smooth operations.
- Achieved an 100% client satisfaction rating through personalized service and delivering beyond expectations.
- Conducted a successful photography workshop that saw an 90% satisfaction rate among participants.
- Attained an 30% increase in commissioned projects by developing a signature composition style.
- Enhanced visual appeal of photos by selecting camera angles carefully.
Customer Service Representative
Safelite Solutions
Rio Rancho, NM
- Created and implemented proactive strategies to maintain customer satisfaction by anticipating needs and swiftly resolving issues. Supported internal and external customers, ensuring prompt resolution of queries and concerns.
- Resolved 75% of customer issues within first contact, showcasing exceptional problem-solving and communication skills.
- Employed company's troubleshooting resolution framework to diagnose technical issues and identify novel solutions.
- Initiated a cross-training program to improve team's product knowledge by 20%, resulting in efficient customer service.
- Designed and implemented a feedback system, leading to an 40% improvement in customer satisfaction scores.
- Minimized wait times by managing a continuous influx of customer calls.
Education
No Degree - Biological Sciences
University of Nevada, Las Vegas
Las Vegas, NV06-2022
Radiology - Radiological Sciences
Central New Mexico Community College
Albuquerque, NM08-2028
Skills
- Business Strategy & Innovation
- Data backup and recovery
- Incident management
- Remote support
- Management
- Continuous Process Improvement
- Problem Resolution Techniques
- Project Lifecycle Management
- Team Leadership & Training
- Sales & Marketing Strategies
- Customer Service Excellence
- Technical Troubleshooting
- Key Relationship Building
Timeline
Plant Manager
Pinnacle Propane
08.2025 - Current
Assistant Editor
ZWICK Post
Photographer
Lifetouch Portrait Studios
Customer Service Representative
Safelite Solutions
Systems Support Specialist
New Mexico Technology Assistance Program
Editor | Helicopter Photographer
KOAT Action 7 News
Team Leader | Robotics Maintenance
Amazon
Videographer & Photographer
Silva Studios
No Degree - Biological Sciences
University of Nevada, Las Vegas
Radiology - Radiological Sciences
Central New Mexico Community College
Additional Experience
- Clerk Assistant, United States Postal Service, USPS – Rio Rancho, NM
- Insurance Agent, Bankers Life – Las Vegas, NV
- Valet Parking Attendant, Towne Park – Las Vegas, NV