Kate Barkley
Peoria,AZ
Summary
Results-driven Client Manager known for high productivity and efficient task completion. Possess specialized skills in client relationship management, strategic planning, and problem-solving. Excel in communication, teamwork, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Strategic Client Manager
Zelis
01.2016 - Current
- Successfully managed and grew a high-value portfolio of clients, achieving top-tier retention and revenue expansion
- Spearheaded initiatives that improved client satisfaction scores through proactive relationship management and service delivery enhancements
- Developed and led training sessions for Strategic Client Managers, establishing best practices and standardizing client engagement strategies
- Identified and resolved key operational inefficiencies, improving service workflows and enhancing the overall client experience
- Collaborated with internal teams to enhance product offerings, ensuring greater alignment with client needs and market demands
- Schedule quarterly face to face client meetings; prepare and present reports as needed
- Coordinate client specific requests and problem solve by working closely with the IT department, claims department, and operations to ensure a timely completion of each task
- Monitored performance metrics such as response times, resolution rates, ensuring adherence to SLAs.
- Identified opportunities to up-sell additional services benefiting client.
- Provided support to clients during implementation of new products or services.
Senior Account Manager
Premier Healthcare Exchange -now part of Zelis)
10.2012 - 01.2016
- Successfully maintained and grew a portfolio of key client accounts, ensuring high satisfaction and retention rates
- Streamlined client onboarding processes, reducing transition time and improving service efficiency
- Developed strong client relationships that resulted in expanded service utilization and revenue growth
- Led cross-functional collaboration to resolve client issues efficiently, enhancing overall service delivery and customer experience
- Identified upsell opportunities, successfully increasing client engagement with Premier Healthcare Exchange solutions
National Account Manager
NHBC (acquired by Premier Healthcare Exchange))
10.2006 - 10.2012
- Developed strategic partnerships with client to ensure retention and client satisfaction
- Obtain and develop new leads and prospects in designated territory
- Prepare and analyze client reports: weekly, monthly and quarterly
- Coordinate annual client meetings; prepare and present reports
- Optimized operational workflows, reducing inefficiencies and increasing overall healthcare service delivery effectiveness
- Coordinated cross-functional teams to ensure successful execution of account strategies.
- Participated in trade shows representing the NHBC's products and services to prospective clients.
Education
AAS -
Lake Superior College
Duluth, MNElementary Education -
University WI-Superior
Superior, WISkills
- Revenue Growth & Forecasting
- Healthcare & Insurance Industry Expertise
- Data-Driven Decision Making
- Executive Communication & Stakeholder Engagement
- Risk Identification & Mitigation
- Business Strategy & Innovation
- Cross-Functional Team Leadership
- Process Improvement & Operational Excellence
- Client Advocacy & Service Optimization
- Subject Matter Expertise & Mentorship
Timeline
Strategic Client Manager
Zelis
01.2016 - Current
Senior Account Manager
Premier Healthcare Exchange -now part of Zelis)
10.2012 - 01.2016
National Account Manager
NHBC (acquired by Premier Healthcare Exchange))
10.2006 - 10.2012
AAS -
Lake Superior College
Elementary Education -
University WI-Superior