Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Volunteer Work
References
Timeline
Generic

Jared Allen Simoneau

Colorado Springs,CO

Summary

Technical Support Engineer and Specialty Sales Associate with a strong track record in sales excellence and customer-focused solutions. Proven ability to troubleshoot complex technical issues while maintaining high customer satisfaction rates. Skilled in programming languages, network configurations, and system diagnostics, with a history of managing high volumes of inbound calls. Tech-savvy professional adept at building business relationships and enhancing user understanding through clear communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Specialty Sales Professional

The Home Depot
Colorado Springs, CO
06.2023 - Current
  • Responded promptly to customer inquiries about product features, availability, and pricing.
  • Identified customer needs and generated new sales opportunities through effective solutions.
  • Developed promotional materials for events and sales campaigns, enhancing outreach.
  • Performed regular follow-up calls to ensure customer satisfaction with purchased products.
  • Provided product demonstrations that highlighted features and benefits effectively.
  • Maintained compliance with all safety regulations within store environment.
  • Cultivated strong relationships with customers, fostering repeat business opportunities.

Technical Team Member

Target
Colorado Springs, CO
10.2016 - 01.2025
  • Analyzed customer requirements to identify optimal solutions and services.
  • Generated reports on order fulfillment performance metrics, including accuracy, turnaround time, and cost savings.
  • Delivered prompt and professional responses to customer inquiries, ensuring high-quality service.

Lead Night Auditor

Hyatt Place
Colorado Springs, CO
12.2022 - 12.2023
  • Greeted guests upon arrival, creating welcoming atmosphere.
  • Conducted regular department audits to ensure compliance with standards and policies.
  • Maintained accurate records of room bookings, arrivals, and departures.
  • Managed preparation of end-of-day reports and financial statements for review.
  • Reviewed daily activity reports for discrepancies, addressing issues as needed.
  • Executed check-ins and check-outs, processing payments efficiently.
  • Verified guest account accuracy during shift changeovers to prevent errors.
  • Monitored security cameras to uphold safety protocols across property.

Gas Station Cashier

Chevron
Riverside, CA
10.2019 - 03.2020
  • Processed sales transactions by accepting cash, credit, debit, and check payments.
  • Issued receipts for all completed transactions to maintain accurate records.
  • Stocked merchandise on shelves while ensuring cleanliness throughout store area.
  • Greeted customers and delivered exceptional service during each interaction.
  • Verified age of customers purchasing restricted items like alcohol or tobacco.
  • Adhered to inventory control procedures for precise record keeping.
  • Followed safety protocols for handling hazardous materials, including gasoline.
  • Monitored self-service gasoline pumps while assisting customers with operations.

Warehouse Order Picker

Fulfillment by Amazon
Eastvale, CA
05.2018 - 10.2019
  • Verified accuracy of outgoing orders prior to shipment from warehouse facility.
  • Conducted regular maintenance checks on material handling equipment to ensure functionality.
  • Ensured adherence to company quality assurance policies and standards.
  • Assisted in cycle counting processes as needed to maintain inventory accuracy.
  • Organized order picking using bin locations, product codes, and identifying information.
  • Promptly cleaned spills to prevent workplace accidents and hazards.
  • Transported goods within warehouse utilizing manual or electric powered lift trucks.
  • Inspected stock items for defects before placement into storage bins.

International Customs Clerk

United Parcel Service, UPS
Ontario, CA
11.2014 - 03.2017
  • Executed loading and unloading of bulk air mail for USPS and UPS Mail Innovations.
  • Conducted safety audits on facility, equipment, and employee practices.
  • Facilitated safe work method feedback during employee shifts.
  • Engaged with employees at shift start, sharing safety updates and wellness tips.
  • Participated in monthly safety meetings to provide insights and improvements.
  • Processed international packages, ensuring accurate scanning and loading into designated U.L.D. containers.
  • Prepared customs documentation to maintain compliance with regulations.
  • Monitored international trade agreements for adherence to updated standards.

Education

Technical Support Engineer Certificate - Information Technology

Ensign College
Salt Lake City,
01.2025

Computer Hardware Technician Certificate - Information Technology

BYU-Pathway Worldwide
Salt Lake City, UT
12-2024

GED -

Henry J. Kaiser High School
Fontana
10-2013

Skills

  • Technical support and troubleshooting
  • Network configuration and access
  • Data analysis and problem solving
  • Customer service and satisfaction
  • Effective communication and interpersonal skills
  • Team collaboration and relationship building
  • Sales demonstration and prospecting
  • Account management and servicing
  • Market research and product knowledge
  • Organizational skills and task prioritization
  • Professionalism and time management

Certification

  • Community Emergency Response Team
  • CompTIA A+
  • Computer Hardware Technician
  • Technical Support Engineer
  • Windows Server Hybrid Administrator Associate (AZ-801)
  • Disaster Recovery Planning for Hybrid Active Directory Environments
  • Hybrid Active Directory Services Deployment and Management

Languages

English
Full Professional

Accomplishments

  • President's Volunteer Service Award - Bronze
  • LifeStream 2011 Quarterly Volunteer Recognition Award
  • Certificate of Leadership

Volunteer Work

  • Marion House Kitchen, Colorado Springs, Colorado
  • Humane Society of The Pikes Peak Region
  • Riverside County Community Emergency Response Team
  • LifeStream - The Blood Bank of San Bernardino and Riverside Counties

References

References available upon request.

Timeline

Specialty Sales Professional

The Home Depot
06.2023 - Current

Lead Night Auditor

Hyatt Place
12.2022 - 12.2023

Gas Station Cashier

Chevron
10.2019 - 03.2020

Warehouse Order Picker

Fulfillment by Amazon
05.2018 - 10.2019

Technical Team Member

Target
10.2016 - 01.2025

International Customs Clerk

United Parcel Service, UPS
11.2014 - 03.2017

Technical Support Engineer Certificate - Information Technology

Ensign College

Computer Hardware Technician Certificate - Information Technology

BYU-Pathway Worldwide

GED -

Henry J. Kaiser High School

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