Jared Suarez
Oak Lawn,IL
Summary
Trusted and versatile Systems Manager skilled at implementing, troubleshooting and maintaining critical systems in the field of device management, network infrastructure and cyber security practices. Dynamic team player with a track record of successful system implementations. I am prepared to delve into a challenging new role with a progressive organization.
Overview
4
4
years of professional experience
9
9
Certifications
Work History
User Support Specialist
Arbor Park School District 145
11.2020 - 11.2021
- Enhanced user satisfaction by promptly addressing and resolving technical issues.
- Streamlined support processes for improved efficiency and faster response times.
- Reduced ticket backlog by implementing effective prioritization strategies and time management techniques.
- Developed user-friendly documentation and guides, simplifying the troubleshooting process for students and teachers.
- Helped streamline repair processes and update procedures for support action consistency.
- Led training sessions for both internal staff on software functionality.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
Endpoint Device Specialist
Arbor Park School District 145
11.2021 - 11.2022
- Created 1:1 inventory process, management, and systems across various device platforms and systems such as Microsoft Intune and Apple School Manager.
- Managed cross-functional projects related to device deployment or upgrades, delivering results within strict timelines.
- Improved overall system stability by monitoring devices, identifying trends in performance, and addressing potential concerns proactively.
- Evaluated emerging technologies to determine compatibility with existing systems, making recommendations for integration where applicable.
- Reduced downtime for devices by efficiently managing inventory and the warranty process across two thousand endpoints.
- Increased device performance by conducting thorough diagnostics and implementing necessary software updates.
- Streamlined troubleshooting processes for faster resolution of technical issues.
- Troubleshot complex device issues, ensuring minimal disruption to end-users'' daily operations.
Endpoint and Systems Manager
Arbor Park School District 145
11.2022 - Current
- Soley responsible for Microsoft Intune, Apple School Manager, and Azure management, design, deployment and process.
- Complete and successful oversight of the management of more than two thousand devices including Windows, iPads/iPhones, Chromebooks, smart-panels, digital signage and more.
- Facilitated seamless migrations to new platforms with thorough planning, testing and execution.
- Streamlined IT processes by implementing efficient systems management strategies, resulting in reduced downtime and increased productivity across thousands of endpoints.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Optimized the management process for provisioning, deploying, and managing thousands of endpoints.
- Conducted various installations of networking equipment including network racks, cable, patch panels, servers, switches, UPS, access points, security cameras, and other critical infrastructure components.
- Jointly responsible for the deployment, configuration and management of our network infrastructure, including Cisco Meraki.
- Jointly responsible for the the deployment, configuration. management and monitoring of our cybersecurity practices, including Cisco AMP , Umbrella, M365 defender, and other various content filters.
- Optimized network performance with regular monitoring, diagnostics, and prompt troubleshooting of issues.
- Enhanced network efficiency by implementing and maintaining system upgrades, including software, hardware, and security patches.
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
Education
Associate of Applied Science - Computer and LAN Technician -
Moraine Valley Community College
01.2021
Skills
- Microsoft Intune
- Microsoft 365 Administrator (Teams, Entra ID, Exchange, 365)
- Windows Server AD
- Apple School/Business Manager
- Google Admin Center
- Cisco Meraki Networking
- Network Installation / Configuration / Security / Troubleshooting
- Network Documentation
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CSIS & CIOS Stackable
- Cisco CCST Networking
- ISC2 Certified in Cybersecurity
- Microsoft 365: Endpoint Administrator Associate
- Microsoft Azure Fundamentals 900
K12 Specific
Training & Coaching Teachers with Professional Development. Working closely with students during summer camps, gaming clubs, etc. Proficient with SOPPA, CIPA, and FERPA
Languages
Spanish
Native or Bilingual
Timeline
Endpoint and Systems Manager
Arbor Park School District 145
11.2022 - Current
Endpoint Device Specialist
Arbor Park School District 145
11.2021 - 11.2022
User Support Specialist
Arbor Park School District 145
11.2020 - 11.2021
Associate of Applied Science - Computer and LAN Technician -
Moraine Valley Community College