Jared Varela
Bay Shore
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Client Specialist
Legacy Group Enterprises
04.2022 - Current
- Conducted case management activities and services with multidisciplinary team.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Care Center Supervisor
RUI Management Services
01.2021 - 04.2022
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Kept high average of performance evaluations.
Shift Supervisor
Starbucks
06.2017 - 01.2021
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Arts - Liberal Arts And Sciences
Suffolk County Community College
Brentwood, NY05.2020
Skills
- CRM software
- Performance tracking
- Exceptional communication
- Client needs assessment
- Analytical thinking
- Account management
- Decision-making
- Key holder experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Specialist
Legacy Group Enterprises
04.2022 - Current
Customer Care Center Supervisor
RUI Management Services
01.2021 - 04.2022
Shift Supervisor
Starbucks
06.2017 - 01.2021
Bachelor of Arts - Liberal Arts And Sciences
Suffolk County Community College
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