Jared Welch
Cedar Hill,TX
Summary
Resourceful Quality Assurance Engineer well-versed in producing strong test cases and scripts for manual and automated testing. Skillful in training quality assurance staff, evaluating performance and improving procedures. Team-oriented and results-focused polished in helping developers spot and resolve issues.
Overview
18
18
years of professional experience
Work History
Quality Assurance Engineer
Verizon
Irving, TX
10.2021 - Current
- Played an integral role in ensuring high-quality user experiences by actively participating as the lead quality assurance team member working on UI/Code Testing, Reporting issues/defects, and contributing to the Agile-based development process.
- Performed manual and automated testing on software applications to ensure functionality and reliability.
- Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
Solutions Manager
Verizon
Arlington, TX
05.2014 - 10.2021
- Key responsibilities of this role are: Training employees in new processes that the company rolls out as well as meeting sales goals as a store and ensuring the each of the Solutions Specialists meet and exceed their assigned sales quotas. Assisting them in any way possible, answering questions, supporting them, as well as collaborating with them to overcome any objections or obstacles that they should run into is also a duty in this position.Running the Store: Assisting the General Manager and taking on any assigned and/or delegated tasks to ensure the store runs smoothly. Solutions Managers also assist in making schedules, assisting with operations tasks, and coaching and documenting employee results to ensure the success of the store.
Retail Sales Representative
Verizon
Burleson, TX
01.2011 - 05.2014
- Consistently exceeded sales targets by achieving net activations, customer renewals, and the sale of accessories, handsets, and enhanced services. Effectively demonstrated equipment functions and network capabilities to customers. Conducted rate package evaluations and proposed solutions that maximized value for both customers and the company
Retail Store Manager
SRA
Arlington/Hurst/Fort Worth, TX
08.2006 - 01.2011
- Trained and developed sales team to maximize potential, ensuring exceptional customer service and resolving escalations. Managed store operations including scheduling, inventory management, and employee evaluations. Maintained backroom organization and utilized performance metrics to enhance sales.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-1997
Some College (No Degree) - Business Management
Mountain View College
Dallas, TXSkills
- User Acceptance Testing
- Quality processes
- Testing efficiency
- Test Plan Development
- Mastery of quality processes
- QA reporting
- Deficiency documentation
- Data Validation
- Software testing expertise
- Sales Leadership
- Merchandise Strategizing
- Retail Employee Training
- Goal Setting
- Coaching and Mentoring
- Retail Operations
- Problem-Solving
- Employee Scheduling
Timeline
Quality Assurance Engineer
Verizon
10.2021 - Current
Solutions Manager
Verizon
05.2014 - 10.2021
Retail Sales Representative
Verizon
01.2011 - 05.2014
Retail Store Manager
SRA
08.2006 - 01.2011
High School Diploma -
Duncanville High School
Some College (No Degree) - Business Management
Mountain View College
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