Jared Wells
Staten Island,NY
Summary
Passionate Business Analyst with 2 years experience in large-scale business environments. I am organized and dependable, and very capable in managing multiple priorities with accuracy and a positive attitude. I offer a hard and determined work ethic, rapid communication, driven problem-solving skills and a fast ability to learn new skills and roles. Tell me what needs to be done and I will get it done. If I don't know it, I will learn it.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Citibank
01.2022 - Current
- Successfully transitioned from Project Management into a BA role in 4 months as part of an emergency departmental overhaul. Quickly gained in-depth knowledge of the role, learning its ins and outs and taking on the management of 2 key modules.
- Designed personalized team web pages using Confluence to facilitate a more efficient and organized method of tracking Teams' tasks and projects. This proved very successful and was adopted throughout the entire department.
- Conducted research and interviews with key business users to collect information on business processes and user requirements.
- Used reporting and data to improve and streamline processes throughout the organization.
- Applied problem-solving skills to analyze and resolve issues impacting business operations and goals.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence by aiding in the introduction of Agile Workflows.
- Optimized data access and storage to improve the performance of analytics systems.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for efficient workload distribution and successful project completion.
Npower Student
Npower
09.2021 - 01.2022
- Troubleshooting: Solved 10+ types of hardware, software, and network-related issues by using: msconfig, command line, display settings, enabling/disabling network ports, and upgrades.
- Kali Linux: Performed on a basic level, Linux commands.
- Hardware Configuration: Acquired hands-on experience with building and disassembling a computer
- Networking: Established wireless and email server connectivity on 10+ mobile and desktop devices.
Lead Sales Associate
Bay Ridge Carpet & Linoleum
11.2016 - 01.2022
- Planned and organized the layouts and processes for the completion of multiple installations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs for projects ranging from $500 to $20,000+.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Streamlined store operations, reducing operational costs while maintaining high levels of customer service.
Education
CompTIA A+ 1001 & 1002 Certification - Technology
Npower - IT Fundamentals
Brooklyn, NY01.2022
Sports Agent License - Sports Management
Sports Management Worldwide
Portland, OR10.2020
High School Diploma -
Giacomo G. Ceconi
Udine, Italy06.2016
Skills
- MS Powerpoint
- MS Excel
- MS Word
- MS Teams
- Confluence
- JIRA
- SQL
- FIGMA
Certification
• Sports Management Worldwide Soccer Agent Certification;
• CompTIA ITF+ Certification;
• CompTIA A+ 1001 Certification;
• CompTIA A+ 1002 Certification;
• Google Project Management Certification.
Languages
Italian
Native or Bilingual
Timeline
Business Analyst
Citibank
01.2022 - Current
Npower Student
Npower
09.2021 - 01.2022
Lead Sales Associate
Bay Ridge Carpet & Linoleum
11.2016 - 01.2022
CompTIA A+ 1001 & 1002 Certification - Technology
Npower - IT Fundamentals
Sports Agent License - Sports Management
Sports Management Worldwide
High School Diploma -
Giacomo G. Ceconi