Jared Dowkin
Cash Room Representative
Honolulu,HI
Summary
Dependable team member with extensive experience in customer service, problem-solving, cash handling, bank deposit preparation, and staff training. Proven track record in working efficiently and accurately, demonstrated by consistently achieving performance metrics. Strong communicator and team player that success through knowledge of procedures and collaboration.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Food Service Worker
Sodexo
Straub Benioff Medical Center, Honolulu, HI
10.2023 - Current
- Maintained safety standards by properly handling food and adhering to sanitation guidelines
- Completed food safety & hazard analysis training
- Delivered between 40-70 meal trays to patient rooms per shift
- Partnered with nursing & dietary call center staff to place additional orders per patient request within their specified dietary guidelines
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Cash Room Representative
Nordstrom
11.2022 - Current
- Accurate collection & processing of daily store sales of over 50 cash drawers using a currency counter and Glory
- Balanced safe, prepared tills, prepared register bags
- Prepared bank deposits & change requests in DTS
- Trained new employees in cash room procedures
- Collaboration with Asset Protection to reconcile & report cash balancing discrepancies (over/short)
- Cross functional duties into customer service, order pickup, & store communications operator completing 30-60 calls, sale & return transactions, order pickups per shift
- Trained new employees in customer service procedures including sales & returns and customer credit account payments
Assistant Service Experience Manager
Nordstrom
04.2022 - 11.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Assisted in evaluating team of over 15 employees performance and conveyed constructive feedback to improve skills and meet daily, monthly, and quarterly goals
- Developed detailed shift breakdowns based on broad guidance, direction, and observation
Inventory Control Specialist
Nordstrom
06.2021 - 04.2022
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Communicated with shippers to resolve shipment issues, damaged materials and shortages
- Audited & corrected inventory discrepancies using store tools & programs such as SIM16, Navi, AIM, TC52
- Partnered with selling managers to identify key coaching opportunities to build sales team confidence in their roles toward inventory accuracy
Service Experience Representative
Nordstrom
04.2019 - 06.2021
- Promoted superior experience by effectively solving for customer concerns relating to Online/in store purchases, Nordstrom card/loyalty accounts
- Partnered with Inventory Control to maintain inventory accuracy by performing accurate returns with inventory adjustment requests filled out as needed
- Investigated and resolved accounting, service and mail order delivery concerns
- Trained new personnel regarding company operations, policies and services
- Promoted available products and services to customers during service, account management, and order calls
- Consistently met performance metrics such as e-receipt capture within 90% and above
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI 08.2011 - 05.2015
Skills
Strong Written & Verbal Communication
Problem Solving
Team Collaboration
Customer Service
Self Direction
Cash Handling
Bank Deposit Preparation
Staff Training
Inventory Auditing
Reporting Accuracy
Recognition
Nordstrom
All-Star - May 2021
Sodexo
Employee of the Month - June 2024
Timeline
Food Service Worker
Sodexo
10.2023 - Current
Cash Room Representative
Nordstrom
11.2022 - Current
Assistant Service Experience Manager
Nordstrom
04.2022 - 11.2022
Inventory Control Specialist
Nordstrom
06.2021 - 04.2022
Service Experience Representative
Nordstrom
04.2019 - 06.2021
High School Diploma -
Governor Wallace Rider Farrington High School
08.2011 - 05.2015
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