Arely Ocampo
Los Angeles,CA
Summary
Customer-Focused Food Service Professional experienced in delivering exceptional dining experiences and adhering to food safety standards. Contributed to positive team environments through effective communication and organization, fostering welcoming atmospheres for guests and team members. Enhanced customer satisfaction and sales performance by maintaining cleanliness and adapting to high-pressure situations.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Food Service Worker
Urbane Cafe
Santa Clarita, CA
03.2025 - Current
- Prepared fresh ingredients for daily menu items at fast-casual dining establishment.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure efficient food service operations.
- Operated kitchen equipment safely while following food safety guidelines.
- Handled cash transactions accurately during busy service periods.
- Stocked supplies and monitored inventory levels in the kitchen area.
- Supported training of new staff on food preparation techniques and service standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Maintained adequate supply of condiments, napkins, and server workstations to facilitate efficient operations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Rotated inventory to reduce waste and optimize freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Directed patrons to restrooms and other amenities within facility.
- Filled and served various beverages for customers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Greet guests upon arrival with friendly welcoming attitude and a smile
- Helped team members with their work when they are having trouble keeping up with rush hour
- Alternated stations efficiently when under staffed or when needed to ensure that rush hour goes smoothly and guests receive food in a timely manner
Sales Associate
A Chorus Line
Santa Clarita, California
07.2024 - 01.2025
- Assisted customers in selecting merchandise and provided product information.
- Maintained store appearance by organizing displays and restocking shelves.
- Processed transactions accurately using the point-of-sale system.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Helped team members aid customers if they were unable to or had trouble accessing their needs
- Collaborated with team members to achieve sales goals and improve customer service.
- Conducted inventory checks and reported discrepancies to management.
- Participated in promotional events to enhance store visibility and engage customers.
- Trained new associates on store policies, procedures, and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Maintained a positive attitude and offered suggestions if a guest couldn’t find what they needed
- Helped multiple customers at once during rushes and seasonal hours
- Took the initiative to make suggestions and decisions for undecided customers
Education
Hart High School
Santa Clarita, CASkills
- Food preparation
- Food safety
- Food service equipment maintenance
- Food production scheduling
- Food quality assessment
- Food rotation
- Food portioning control
- Recipe execution precision
- Food storage
- Temperature control
- Food allergy awareness
- Cleaning and sanitizing
- Workstation sanitation
- Food presentation techniques
- Plating and portion control
- Efficient food preparation
- Inventory management
- Inventory control
- Cross-functional teamwork
- Supply ordering
- Point-of-sale operation
- Cash handling
- Cash register operation
- Order taking accuracy
- Working quickly
- Multitasking
- Time management
- Reliability and punctuality
- Working well under pressure
- Adaptability
- Problem solving
- Conflict resolution
- Team collaboration
- Cross-functional teamwork
- Staff training and development
- Customer service
- Social skills
- Interpersonal relationship building
- Effective communication
- Verbal and written communication
- Strong communication skills
- Professional appearance maintenance
- Positive attitude and energy
- Positive attitude
- Friendly and outgoing
- Sales techniques
- Product knowledge
- Visual merchandising
- Hospital operations
- Waste and trash disposal
- Heavy lifting capacity
- Standing for long periods of time
- Quick learner
- Patient relations
- Working with diverse people
- Team oriented
- Strong work ethic
- Teamwork
- Sanitation standards compliance
- Working with diverse people
- Strong work ethic
- Patient relations
- Cash register operation
- Working with diverse people
- Supply ordering
- Quick learner
- Food serving
- Multitasking
- Workstation setup
- Food and beverage pairing
- Special dietary needs
- Equipment maintenance
- Food storage practices
- Food and safety standards
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Drawer, painter, sculptor
- Collector
- Music lover
- Horror lover
- Pets!
- Gym and fitness
Timeline
Food Service Worker
Urbane Cafe
03.2025 - Current
Sales Associate
A Chorus Line
07.2024 - 01.2025
Hart High School