Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Karaline Tagaloa

Las Vegas,NV
Karaline Tagaloa

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

1
year of professional experience
1
Certification

Work History

Clark County Detention Center

Food Service Worker
03.2023 - 06.2023

Job overview

  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Distributed food to waiters and waitresses to serve to customers.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Removed trash and cleaned kitchen garbage containers.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Stocked and rotated food items according to expiration dates.
  • Assisted in setting up and breaking down kitchen stations.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Maintained high personal grooming standards and uniform presentation.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Lifted and carried heavy materials.
  • Trained new staff on food preparation and safety procedures.
  • Monitored food temperature, discarding items not stored correctly.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Created and maintained detailed database to develop promotional sales.

Vital Records Control Inc.

Phone Operator
07.2022 - 12.2022

Job overview

  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered average of 90 calls per day and directed to appropriate departments and personnel.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Maintained accurate directory of all personnel and phone extensions.
  • Identified service improvement opportunities through call volume and performance reports.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Maintained detailed customer call and inquiry logs for performance monitoring.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 95 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Connected callers with appropriate professional, department, or business.

Big Lots

Retail Store Associate
06.2022 - 09.2022

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Engaged in on-going development of personal selling skills and product knowledge.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Worked with loss prevention in monitoring shopper behavior.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Ross

Store Associate
12.2021 - 05.2022

Job overview

  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Wrapped, boxed and weighed department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Aveda Institute Las Vegas
Las Vegas, NV

No Degree from Aesthetician
10.2022

University Overview

  • Relevant Coursework: Aesthetics
  • Professional Development: Facials (including hydro-facials), Body treatments, Chemical peels, Light therapy, Microdermabrasion, Hair removal with sugaring Makeup Artistry Product knowledge (what we call “purescribing”) and retailingGrowing clientele
  • 3.8 GPA
  • Thesis: Never graduated from Aveda due to the people who treated me unprofessionally, but I did complete 3 months of transferrable hours.

Nevada State High School
Henderson, NV

High School Diploma
05.2021

University Overview

  • 3.5 GPA
  • Completed AP courses: Math 126 & 127, English 100 & 101, AP Government, Anthropology
  • Professional Development: ACT Work Readiness Standards Gold in all areas of Benchmark
  • Relevant Coursework: Sociology/Anthropology
  • Extracurricular Activities: Basketball, Video Production
  • Art, Polynesian Club, FCA (fellow christian athletes) Member
  • Thesis: I was always involved in school activities I had plenty of interest throughout highschool and I joined as many clubs that fit that. Very book smart and always worked hard towards my goals and dreams in life, big or small.

Skills

  • Brand Loyalty
  • Portion Out Servings
  • Basic Mathematics
  • Covid-19 Safety Protocols
  • Machinery Upkeep
  • Kitchen Staff Support
  • Efficient Service
  • Attention to Detail
  • Sweeping and Mopping
  • Team Oriented
  • Organic Ingredients
  • Holding Temperatures
  • Cash Register Operations
  • Fast-Paced Environment
  • Complex Problem-Solving
  • Plates Presentation
  • Knife Use
  • Attentive Service
  • Food Handling Standards
  • Inventory Receiving
  • Coffee and Tea Preparation
  • Ingredient Preparation
  • Beverage Service
  • Guest Inquiries
  • Temperature Requirements
  • Cleaning and Sanitation
  • Verbal and Written Communication
  • Accurate Cash Handling
  • Working with Diverse People
  • Goal Establishment
  • Condiment Refilling
  • Food Preparation
  • Rotation Procedures
  • Patient Dietary Requirements
  • Schedule Management
  • Preservation Methods
  • Billing and Payment Processing
  • Special Requests
  • Sauce and Soup Cooking
  • Suggestive Selling
  • Heavy Lifting Capacity
  • Regulatory Requirements
  • Work Coordination
  • Meat and Poultry Slicing
  • Menu Distribution
  • Maintain Food Safety
  • Plating and Presentation
  • Quality Control
  • Menu Memorization
  • Guest Satisfaction
  • Vegetable and Fruit Preparation
  • Food and Safety Standards
  • Rewards Programs
  • Salad Bar and Buffet Maintenance
  • Dishwasher Operation
  • Food Tray Delivery
  • Tray Assembly
  • Salad Creation
  • Surface Work
  • Utensils and Equipment
  • Food Plating and Assembly
  • Shipment Receipt
  • Diet Sheet Collection
  • Organize Supplies
  • Feedback Acceptance
  • Sauce and Dressing Creation
  • Food and Beverage Preparation
  • Cooking Procedures
  • Dietary Restrictions
  • Productivity and Efficiency
  • Floor Vacuuming
  • Multitasking
  • Food Portioning and Packaging
  • Scanning Tools
  • Working Quickly
  • Work Assignments
  • Ingredient Restocking
  • Supply Inventory Management
  • Workstation Sanitation
  • Station Preparation
  • Menu Item Familiarity
  • Doctor Communication
  • Pointclickcare HER
  • Patient Rights
  • Medical Information Computerization
  • Medical Translation
  • Patient Information Verification
  • Informational Releases
  • Past Due Account Management
  • Records Accuracy
  • Subpoena Processing
  • Paperwork Processing
  • Electronic Medical Record
  • Medical Histories and Vital Statistics
  • Patient Health Information Access
  • HIPAA Compliance
  • Resource Ordering and Statusing System (ROSS)
  • Ross Video Xpression
  • Teambuilding
  • Self-Motivated
  • Cultural Awareness
  • Training and Development
  • Decision-Making
  • Teamwork and Collaboration
  • Dependable and Responsible
  • G-Suite
  • Critical Thinking
  • Multitasking Abilities
  • First Aid/CPR
  • Google Workspace
  • Data Entry
  • Maintenance and Repair
  • Good Telephone Etiquette
  • Planning and Coordination
  • Problem-Solving
  • Active Listening
  • Security Standards
  • Apache Impala
  • Production Work
  • Project Proposals
  • User Profile
  • User Experience
  • Network Analysis
  • Work Orders
  • Team Member Development
  • Mobile Devices
  • Team Support
  • Business Understanding

Certification

  • Certified Lash Tech

Languages

Samoan
Limited Working

Timeline

Food Service Worker

Clark County Detention Center
03.2023 - 06.2023

Phone Operator

Vital Records Control Inc.
07.2022 - 12.2022

Retail Store Associate

Big Lots
06.2022 - 09.2022

Store Associate

Ross
12.2021 - 05.2022

Aveda Institute Las Vegas

No Degree from Aesthetician

Nevada State High School

High School Diploma

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Karaline Tagaloa