Jared Martin
Gardner
Summary
Dynamic Business Analyst with a proven track record at Oracle, excelling in project management and financial analysis. Adept at problem-solving and consulting, I drive project success through effective communication and strategic insights. Recognized for enhancing reporting processes and delivering actionable recommendations that align with organizational goals.
Overview
13
13
years of professional experience
Work History
Business Analyst II
Oracle
Kansas City
10.2021 - Current
- Acted as liaison among teams to ensure alignment on project goals and timelines.
- Managed project team rosters to guarantee accurate timesheet reporting.
- Monitored project progress by tracking activities, resolving issues, and publishing reports.
- Owned key deliverables, including reporting, meeting coordination, and documentation.
- Analyzed financial data to extract insights, presenting findings in concise reports for leadership.
- Provided management updates on budget variances, highlighting deviations and opportunities.
Senior Support Operations Analyst
Cerner
Kansas City
02.2016 - 10.2021
- Supported client escalations by coordinating with relevant teams during high-impact incidents.
- Documented notes, activities, and resolutions throughout investigation lifecycles.
- Analyzed client interactions to identify trends and opportunities for process improvements.
- Reduced overall ticket volume through thorough problem management investigations.
- Collaborated across teams to ensure proper issue resolution by designated individuals.
- Created and updated controlled documentation with leadership and clients for accurate processes.
- Prioritized workload based on severity and urgency, aligning with associate and business needs.
- Assisted in onboarding by scheduling training sessions and mentoring new associates.
Senior Technical Support Analyst
Cerner
Kansas City
11.2013 - 02.2016
- Investigated, analyzed, and resolved routine and non-routine issues via phone, tickets, or electronic means.
- Escalated issues efficiently using monitoring and troubleshooting tools.
- Delivered exceptional customer service through in-person, phone, and email interactions.
- Managed work queue by prioritizing tasks and collaborating with clients to resolve key issues.
- Developed education materials for associates and clients, defining user needs for solution testing.
- Documented investigations and resolutions as a model for best practices.
- Trained and mentored new associates on client material during onboarding to ensure preparedness.
Lead Teller
Commerce Bank
Kansas City
10.2012 - 11.2013
- Handled customer transactions including deposits, withdrawals, and official checks.
- Made referrals to sales staff by promoting various bank products to achieve sales goals.
- Trained staff and monitored teller performance through comprehensive activity statistics.
- Executed vault teller duties while resolving discrepancies among tellers.
Education
Bachelor of Science - Marketing Major, Psychology Minor
The University of Kansas
Lawrence, KS05.2012
Skills
- Project management and finance
- Reporting analysis
- Problem solving
- Consulting expertise
- Microsoft Word, Excel, and PowerPoint
- Outlook proficiency
Timeline
Business Analyst II
Oracle
10.2021 - Current
Senior Support Operations Analyst
Cerner
02.2016 - 10.2021
Senior Technical Support Analyst
Cerner
11.2013 - 02.2016
Lead Teller
Commerce Bank
10.2012 - 11.2013
Bachelor of Science - Marketing Major, Psychology Minor
The University of Kansas
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