Jareka Simmons
Fairburn,GA
Summary
Dedicated professional with 9 years of expertise in team leadership, performance management, and conflict resolution. Proven track record in employee development, training, and fostering a positive work environment. Skilled in driving operational efficiency, optimizing team performance, and ensuring exceptional service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Publix Supermarket
09.2019 - Current
- Manage a team of 150 associates, driving and implementing initiatives to enhance employee engagement and development.
- Facilitate training and development programs to boost the skills of employees, contributing to an 84% associate retention rate.
- Conduct annual evaluations of associates based on their work output, engagement, and consistency.
- Provide confidential counseling and support to employees, addressing concerns and enhancing a positive work environment.
- Manage onboarding and offboarding processes.
- Adhere to, and maintain compliance with, employment regulations.
Assistant Customer Service Manager
Publix Supermarket
10.2017 - 09.2019
- Conducted interviews, hired, and trained associates to align with company objectives.
- Achieved over 90% effectiveness in job class training and development.
- Streamlined and managed the efficiency of the onboarding process.
- Leveraged the Applicant Management System to source and recruit potential hires.
Customer Service Team Leader
Publix Supermarket
06.2015 - 10.2017
- Effectively coordinated pre-employment screening processes.
- Ensured compliance with company policies and legal requirements by accurately maintaining employee records and completing I-9 and other documentation.
- Administered weekly payroll for both exempt and non-exempt employees, ensuring accuracy and timely processing.
- Managed benefits enrollment and open enrollment processes.
Education
Bachelor of Science - Sociology
Columbus State University
12.2019
Skills
- Confidentiality & Ethical Practices
- Regulatory Compliance
- Employee Relations
- Employee Engagement
- Training and Development
- Organizational Skills
- Conflict Resolution
- Performance Management
- Onboarding & Offboarding
- AMS (Applicant Management System)
Certification
- Professional Human Resources (PHR)
- CPR
Timeline
Customer Service Manager
Publix Supermarket
09.2019 - Current
Assistant Customer Service Manager
Publix Supermarket
10.2017 - 09.2019
Customer Service Team Leader
Publix Supermarket
06.2015 - 10.2017
Bachelor of Science - Sociology
Columbus State University