Jarel Baramoto
Bedford
Summary
Resourceful Warehouse worker able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
10
years of professional experience
Work History
Fulfillment Center Associate
Amazon
07.2020 - 02.2024
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Excellent communication skills, both verbal and written.
- Checked inventory and selected products from specific locations based upon availability.
- Collaborated with team members to complete timely orders and avoid delays.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Picked and packed order items.
Warehouse Operator
Atrium Windows & Doors
04.2019 - 07.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed over 100 customer orders each day in warehouse setting.
- Checked packages and merchandise for damage and notified vendors.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Service Representative
Expedia
03.2016 - 09.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Teaching Assistant
Videotron Canada
01.2014 - 09.2016
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested systems, noting issues and completing preventive maintenance.
Education
Associate of Applied Science - Aviation Mechanic
Aviation Institute of Maintenance - Dallas
Irving, TX04.2025
Skills
- Cycle counting
- Shipping procedures
- Order Picking
- Loading and unloading
- Call Center Operations
- french translation
- Customer Support
- Caller Assistance
- Equipment Troubleshooting
- System Troubleshooting
- Customer Service
- Quality Control
- System diagnostics
- Software configuration
Languages
French
Full Professional
Timeline
Fulfillment Center Associate
Amazon
07.2020 - 02.2024
Warehouse Operator
Atrium Windows & Doors
04.2019 - 07.2020
Customer Service Representative
Expedia
03.2016 - 09.2017
Teaching Assistant
Videotron Canada
01.2014 - 09.2016
Associate of Applied Science - Aviation Mechanic
Aviation Institute of Maintenance - Dallas