Ambitious Managing Director with excellent analytical and operational assessment skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
17
17
years of professional experience
Work History
Vice President of Operations
Avalon Hospitality Group
San Diego, CA
03.2013 - 02.2022
Mitigated financial discrepancies by managing budget and payroll operations.
Optimized integration of promotional plans with business development and leadership strategies.
Identified opportunities to improve business process flows and overall departmental productivity.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Coordinated task force efforts for assuming operations of new hotels to portfolio
Built relationships with brand leadership to drive top line revenue
Managed over 50 hotels during tenure
Assistant General Manager
The Cheesecake Factory Restaurant
Washington DC, DC
09.2004 - 03.2013
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Deployed to assist in opening of 4 new locations
Managed Gross Revenue of over 10mm annually
Education
Bachelor of Arts - Operational Management
Clemson University
Clemson, SC
01.2004
Skills
Administrative Management
Human Resources Oversight
Recruitment and Hiring
Policy Development and Enforcement
Financial Statement Review
Budget Control
Decision Making
Quality Assurance
Accomplishments
General Manager of the Year Award with Avalon Hospitality 2015
Customer Service Panel Member - Starwood Conference 2016