Jarell Dawson
Concord,North Carolina
Summary
Highly skilled Bodily Injury Auto Claims Adjuster with comprehensive knowledge in insurance policies, negotiation of claims settlements with attorneys and resolving disputes. Strong ability to interpret policy language and identify coverage issues. Proven track record in managing large caseloads, maintaining customer satisfaction and contributing to team success. Possesses exceptional communication and analytical skills that facilitate quick resolution of assigned auto insurance claims.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Liability Adjuster
Erie Insurance Group
Charlotte, North Carolina
09.2024 - Current
- Ensured compliance with state laws governing insurance operations.
- Reviewed medical records and police reports to evaluate the merits of a claim.
- Compiled evidence, including witness statements and photographs.
- Investigated liability claims to determine coverage and extent of damages.
- Conducted interviews with claimants, witnesses, experts and other parties involved in the claim process.
- Negotiated settlements on behalf of clients while protecting their interests.
- Assessed potential legal liabilities, negotiated settlements, and determined reserves.
- Completed required investigations on referred files within established timeframes.
- Prepared detailed reports on investigation findings and claim status for internal use.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Negotiated settlements effectively with claimants and legal representatives to achieve favorable outcomes.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
- Developed strategies for resolving difficult cases quickly and efficiently.
- Analyzed data obtained from accident reports, witness statements, medical bills in order to make appropriate decisions on claim resolution.
- Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Coordinated with medical professionals to assess injury claims and determine compensation.
Bodily Injury Claims Adjuster
Travelers Insurance
Charlotte, NC
01.2022 - 09.2024
- Adhered to established standards of practice when evaluating bodily injury claims.
- Drafted reports outlining findings from investigations into bodily injury claims.
- Investigated liability issues related to bodily injury claims.
- Actively sought out new sources of information which could be used to support a claim decision.
- Analyzed data obtained from accident reports, witness statements, medical bills in order to make appropriate decisions on claim resolution.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Evaluated and processed bodily injury claims according to company guidelines.
- Developed strategies for resolving difficult cases quickly and efficiently.
- Negotiated settlements with claimants in accordance with state laws and insurance policies.
- Conducted thorough investigations of bodily injury claims to determine liability and coverage.
- Collaborated with medical professionals to assess the validity of claims and enhance decision-making.
- Reviewed insurance policies to ensure appropriate coverage was applied to each claim.
- Evaluated evidence and testimonies to strengthen case arguments during negotiations.
- Advised claimants on the claims process and provided updates to enhance customer satisfaction.
- Assessed risks associated with claims to identify potential fraud and mitigate losses.
- Prepared detailed reports summarizing claim findings for internal review and legal purposes.
Education
Bachelor of Arts - Mass Communications
North Carolina Central University
Durham, NC01-2007
Skills
- Settlement negotiation
- Arbitration
- Medical record analysis
- Data analysis
- Time management
- Decision making
- Liability assessment
- Claims investigation
- Negotiation techniques
Certification
• North Carolina Adjuster License
• South Carolina Adjuster License
• West Virginia Adjuster License
• Kentucky Adjuster License
• South Carolina Adjuster License
• West Virginia Adjuster License
• Kentucky Adjuster License
Timeline
Liability Adjuster
Erie Insurance Group
09.2024 - Current
Bodily Injury Claims Adjuster
Travelers Insurance
01.2022 - 09.2024
Bachelor of Arts - Mass Communications
North Carolina Central University